Online Debit Card Fraud

[one...two...tree 2,762]

I was looking at my credit union account online last week and noticed two identical charges of $26.95 on the same day from the same merchant....CLKBANK*COM.

I had to cancel my debit card and fax my credit union a Cardholder Dispute Form.

The CLKBANK*COM shows a 1-800 number so I decided to call them to ask specifically what the charges were for - some online books/software. I told them no way in hell did I order these and then the person on the phone says the name of the email address used in the purchase - somebody totally different from me!!! It was a little weird because the guy offered to refund me the charges just like that without any further dispute or without verifying that I really am who I say I am.

Anyhoo, I did a Google search and found this blog on online credit card fraud...

http://www.wiphey.com/2004/07/06/995-credit-card-scam/

Just a word of wisdom - check over your monthly statements thoroughly.

[vartan 0]

Yup I work for a credit card processor and the card holder is always in the right.. most credit/debit card companies will refund you the money prior to an investigation to you.. Luckily as a consumer you are protected .. the businesses have very little protection.

[one...two...tree 2,762]

Yup I work for a credit card processor and the card holder is always in the right.. most credit/debit card companies will refund you the money prior to an investigation to you.. Luckily as a consumer you are protected .. the businesses have very little protection.

If the purdon of proof is on them (CC processor) - what kind of proof do they need to say it was a legitimate online charge? I've done a lot of banking online, and many sites only require the CC#, name and address - although most ask for the 3 digit security number on the back.

[vartan 0]

doing anything online/over the phone or over mail is risky for a merchant.. always is.. the 3 digits is a great prevention .. as you should only have it .. but did you know that 50% of banks dont even verify it .. you could put in 123 on the site and it would say "YAY" .. not all banks actually verify it .. some do ... IP is the best way.. some will keep a record of your IP address. Unless the card is swiped in person and signature and ID is verified there is no 100% protection for the merchant..

Also merchants/businesses that accept cards online pay a much higher fee to the processors.. this is because it is risky..

Edited August 10, 2006 by vartan

[Laveau 67]

I checked my account yesterday morning and was wiped out and put in the negative. This type of fraud is not new but it seems like it's been happening more frequently lately. I'll go read that article now.

[vartan 0]

Guys another thing to make sure is that in the US EVERY and I mean EVERY business can not show your full card number on YOUR receipt... If they are doing this you can report them.. it is ILLEGEL to show the full credit card number on YOUR receipt. Their receipt is not required by law at this time but yours is.. Many credit card numbers get stolen this way every day.

[Laveau 67]

I just reread the thread. The charges to my account were not made via the internet. It was debit purchases made at mostly in Houston at a Diamond Shamrock.

[vartan 0]

well for you then .. do you have your card? first you need to call your bank that issued the card and dispute all the charges.. once you do that the merchant locations are going to have to try to give proof that you were there and made the purchase.. since you weren't there.. I can almost 100% guarantee you will get everything back .. But yeah dispute the charges and get a new card..

If it is a visa/mc (no check card) Visa protects you 100% for fraud.. if it is a check card.. well its your bank that does it.. either way you should be fine.. but remember my tip from above.

Edited August 10, 2006 by vartan

[jordanianprincess 0]

I just reread the thread. The charges to my account were not made via the internet. It was debit purchases made at mostly in Houston at a Diamond Shamrock.

That happened to me once, my bank put all the money back within 24 hours and conducted an investigation.

[vartan 0]

That happened to me once, my bank put all the money back within 24 hours and conducted an investigation.

Yup .. In the credit card world you are the one they take care of. Heck for the fees we pay we better huh?

[frndly1 1]

You also may want to file a police report. This will also help you get your money back. This is what one of my friends had to do.

well for you then .. do you have your card? first you need to call your bank that issued the card and dispute all the charges.. once you do that the merchant locations are going to have to try to give proof that you were there and made the purchase.. since you weren't there.. I can almost 100% guarantee you will get everything back .. But yeah dispute the charges and get a new card..

If it is a visa/mc (no check card) Visa protects you 100% for fraud.. if it is a check card.. well its your bank that does it.. either way you should be fine.. but remember my tip from above.

[Laveau 67]

Oh yeah...I went straight to the bank and filled out those affidavits. My card never left my possession nor had I been to Houston. The person who helped me at the bank said a few other people had been in for the same thing that week. She assured me that my account would get fixed but it may take a few days.