Can anyone please tell me what is a "touch"

[closed-20101014 3]

They don't have our file on the website, it's not there... NOA1 19th May... EVERYONE with NOA1 on that date from this site is affected. I need to know what to ask them to see if our file is even being processed at all, or if they lost it. I need to know if we should reapply... everyone with NOA1 since has a touch. What is a touch... what do I ask the callcentre staff?

[Sweetcheeksss 91]

If you're not the petitioner, they won't tell you anything.

At least, that's been my experience anytime I've called the National Customer Service Center.

A touch is when the "last updated" column changes dates.

[closed-20101014 3]

If you're not the petitioner, they won't tell you anything.

At least, that's been my experience anytime I've called the National Customer Service Center.

A touch is when the "last updated" column changes dates.

Do you know if they will tell you the "last updated" on the phone?

Because what we need is for somebody with online status who knows their last touch, to ring and find out if the staff at the call centre will tell them that date.

We are really considering calling a lawyer. We need to know though before we go for that expense if call centre staff will tell you the same as is on the website.

Can anyone please help us and call and ask when they were last updated? Without prompting them ie. don't say "I can see I was last updated on *date* is it there?"

I will paypal $10 to cover the phone cost of anyone willing to help us out.

[Sweetcheeksss 91]

Maybe someone else has a different experience but as soon as the call center staff finds out I am not the petitioner, any and all information stops there and they only will give generic, scripted answers.

Anything specific, at all, in regards to our case, will not be discussed with me because I am not the petitioner.

[closed-20101014 3]

Only my husband, who is petitioner, has ever called them.

He hates ringing them though. If it was me I'd be calling everyy few hours, every day.

This is why I need some idea as to whether they will tell you the "last updated" on the phone.

I am serious in that I will pay anyone who can help me out because we know nothing about the progress of our case, very in the dark, the call centre is all we have.