Infopass Apt - help and advice to others

[andymac 4]

I hope me detailing my info pass experience helps.....

After waiting nearly 2 months since receiving my NOA's- and not receiving an appointment letter for a biometrics, I decided to make an Infopass appointment. Making it online was a simple process.

My wife and arrived early hoping to be seen, however, security asked us to wait outside the building, and we could only enter 15 minutes before the appointment time. We had a 1 hour wait ahead of us. However, the security officer went off somewhere, then cameback and said we could go on in. That was good of her. We checked into one of the windows, and they gave us a number to watch for on the screens.

Withinn 10 minutes, the number came up. I explained to the officer that 2 months had passed etc.....etc.....and I had previously called the service number, and I had also advised the call center that my initial was wrong on one of the NOAs. He listened to this and then said, "take a seat, and I will investigate this ".

He called us back within 10 minutes, and said to us.

1. Your name is wrong on the NOA, if you have your passport I can change for you. he then changed it.

2. He then printed me an appointment letter for my biometrics, for the 12 th July.

All as simple as that, they managed to rectify the two things, that have been holding this up.

Lastly, and I think this is important, he said so many people don't come and check their status, and as a consequence, they miss the biometrics appointment, if the letter was lost somewhere. He then said this can cause all sorts of issues in the long run.

So my advise to all........

If you have not received your biometrics letter within 30 days, call service center and get a ticket number.

If you still don't receive your biometrics letter within another 14 days, make an info pass appointment.

It worked for me, but I don't know if I was just lucky with the officer....... I think being factual and prepared helped. They don't want to hear all about how you met, blah blah blah....getting to the issue in a precise and clear manner, was appreciated by the officer and he stepped unto the plate.

Thanks to all for helping me through to this nest stage.

Edited June 15, 2010 by andymac

[Kerrin 4]

I hope me detailing my info pass experience helps.....

After waiting nearly 2 months since receiving my NOA's- and not receiving an appointment letter for a biometrics, I decided to make an Infopass appointment. Making it online was a simple process.

My wife and arrived early hoping to be seen, however, security asked us to wait outside the building, and we could only enter 15 minutes before the appointment time. We had a 1 hour wait ahead of us. However, the security officer went off somewhere, then cameback and said we could go on in. That was good of her. We checked into one of the windows, and they gave us a number to watch for on the screens.

Withinn 10 minutes, the number came up. I explained to the officer that 2 months had passed etc.....etc.....and I had previously called the service number, and I had also advised the call center that my initial was wrong on one of the NOAs. He listened to this and then said, "take a seat, and I will investigate this ".

He called us back within 10 minutes, and said to us.

1. Your name is wrong on the NOA, if you have your passport I can change for you. he then changed it.

2. He then printed me an appointment letter for my biometrics, for the 12 th July.

All as simple as that, they managed to rectify the two things, that have been holding this up.

Lastly, and I think this is important, he said so many people don't come and check their status, and as a consequence, they miss the biometrics appointment, if the letter was lost somewhere. He then said this can cause all sorts of issues in the long run.

So my advise to all........

If you have not received your biometrics letter within 30 days, call service center and get a ticket number.

If you still don't receive your biometrics letter within another 14 days, make an info pass appointment.

It worked for me, but I don't know if I was just lucky with the officer....... I think being factual and prepared helped. They don't want to hear all about how you met, blah blah blah....getting to the issue in a precise and clear manner, was appreciated by the officer and he stepped unto the plate.

Thanks to all for helping me through to this nest stage.

That is great experience!

I could not get the bio letter right away at my local USCIS office.

Now you can relax a bit, do the fingerprint and waiting for interview letter!