Like a virgin, touched for the very first time...

[TucsonBill 0]

Yesterday, the 7th, I sent off an email asking for an update and I got what everyone else has been getting lately:

The California Service Center (CSC) does not accept inquiries from the general public via email. All inquiries must be submitted to the National Customer Service Center by calling 1-800-375-5283

But today I get an email that says:

On August 7, 2006, we responded to your request for more information concerning your case. If you have not received our response within 30 days from this date, please call customer service at 1-800-375-5283

Was this a 'real' touch or what? I'd be interested in knowing if anyone who got the first reply, got the second reply like I did.

Bill

Edited August 8, 2006 by TucsonBill

[hockeygal 0]

perhaps the reply they sent you saying they responded to your request was their email saying they don't take requests. They are convoluted enough over there to do that!

[iceyspots 0]

If you call them on the phone and they open your file, it will be touched in response to the call.

[TucsonBill 0]

If you call them on the phone and they open your file, it will be touched in response to the call.

I did not call them until just now when I got the second email, the only thing I can think of, is that #2 was in response to #1, or that my congressman to whom I wrote a letter complaining about the backlog at USCIS sent them something on my behalf. The person at USCIS that I just spoke to could not tell me why I got #2.

Bill

Edited August 8, 2006 by TucsonBill

[Mew 0]

They send #2 to some people sometimes. From what I've read, everyone thinks e-mails like that are weird in the sense that no one actually gets a real answer in the mail or anything like that.