NVC JUNE 2010 Edition!

[S&ET 2]

Hi people, I just wanted to share my experience with the NVC´s prime and top of the line customer service , we called on Jun 1st to find out about our documents(AOS/DS-230), the agents were CLEAR in letting us know that they received both packages on Jun 1st, we called yesterday and it came to our attention when we were speaking to a supervisor that the AOS is not in the system, that is located in Neverland(mailroom) and that they are waiting for it still, guys, we are so pissed at this people :angry: :angry: , believe me, my wife is doing all the talking now, cause I can´t do it anymore, I don´t have any more patience, our papers were received in the mailroom on May 25th, they told me that they process mail when it comes in, so they are actually way behind their schedules, they can´t even go to the mailroom and look for it( how big is it, we don´t know), I am crossing my fingers so they get those forms this week, I am sooooo dissapointed. :angry:

meant2b2009 dont be dissapointed, you are about to get your SIF. GOD be with you...

[Cixelsyd 1]

Hi people, I just wanted to share my experience with the NVC´s prime and top of the line customer service , we called on Jun 1st to find out about our documents(AOS/DS-230), the agents were CLEAR in letting us know that they received both packages on Jun 1st, we called yesterday and it came to our attention when we were speaking to a supervisor that the AOS is not in the system, that is located in Neverland(mailroom) and that they are waiting for it still, guys, we are so pissed at this people :angry: :angry: , believe me, my wife is doing all the talking now, cause I can´t do it anymore, I don´t have any more patience, our papers were received in the mailroom on May 25th, they told me that they process mail when it comes in, so they are actually way behind their schedules, they can´t even go to the mailroom and look for it( how big is it, we don´t know), I am crossing my fingers so they get those forms this week, I am sooooo dissapointed. :angry:

Not sure if this applies to you. Sometimes the documents are being worked through the system. They just haven't shown up in the computers yet.

EX: if you don't put a cover page on something, it'll get worked through the system for roughly 3 weeks. And if you talk to an operator, they'll leave you believing they lost it, because they have no idea where it is and are unwilling to send a search party.

Some operators will just tell you they'll have a supervisor look into it.

Some operators will actually try and provide some help.

I had the bad one first who said he doesn't even see they received it in the mail and a supervisor will get back to me in 10-15 days. The first operator was lost in the sauce. The second one was very helpful and she was able to figure out what was going on just by asking me a few questions. She figured out I didn't attach a cover page and explained what's probably going on; turns out she was right on.

I remember reading at least one if not more cases where people got off the phone with an operator and had the impression they had lost their documents. Then a week or two later they get a CC or something like that. Given they acknowledge they've received the documents, I'm fairly sure it's just in processing somewhere.

[meant2b2009 0]

Not sure if this applies to you. Sometimes the documents are being worked through the system. They just haven't shown up in the computers yet.

EX: if you don't put a cover page on something, it'll get worked through the system for roughly 3 weeks. And if you talk to an operator, they'll leave you believing they lost it, because they have no idea where it is and are unwilling to send a search party.

Some operators will just tell you they'll have a supervisor look into it.

Some operators will actually try and provide some help.

I had the bad one first who said he doesn't even see they received it in the mail and a supervisor will get back to me in 10-15 days. The first operator was lost in the sauce. The second one was very helpful and she was able to figure out what was going on just by asking me a few questions. She figured out I didn't attach a cover page and explained what's probably going on; turns out she was right on.

I remember reading at least one if not more cases where people got off the phone with an operator and had the impression they had lost their documents. Then a week or two later they get a CC or something like that. Given they acknowledge they've received the documents, I'm fairly sure it's just in processing somewhere.

Hey thanks for the information, we are trying to be patient, but the imcompetence is just amazing, they can´t even see if somebody has it, its a total joke, and as I said, its called Customer Service, at least you had somebody nice to explaing you the situation, I mean its difficult to get an agent that will help you, its frustrating :angry:

meant2b2009 dont be dissapointed, you are about to get your SIF. GOD be with you...

Thanks for your support, we are trying our best not to loose it. God bless

[antoneya 9]

#######...Called NVC to check on the status got put on hold and than got through only to have the phone ring and no answer. I let it ring for 10 min and still nothing...#######!!!!

[beta1 1]

#######...Called NVC to check on the status got put on hold and than got through only to have the phone ring and no answer. I let it ring for 10 min and still nothing...#######!!!!

You should have your case completed today.wishing you all the best

[englandusa18 0]

#######...Called NVC to check on the status got put on hold and than got through only to have the phone ring and no answer. I let it ring for 10 min and still nothing...#######!!!!

looks like we are both waiting for a SIF! I wish you luck!!!! Tomorrow will be day 12 its not fair!!

[englandusa18 0]

Does anyone know what time the NVC office closes?

[sachinky 465]

7:30AM to Midnight EST.

[tokyo.lovers 6]

you can call and talk to an operator until 12am ET mon-fri

AVR is 24 hours a day.

[englandusa18 0]

Ok thanks!

[app-girl 0]

Welcome JUNE, PLEASE GIVE ME AN INTERVIEW DATE!!!!

[ally and moh 3]

I can't believe no one is getting a date or anything! Maybe the dates will be given out next week! I really want to call NVC right now but I have had such a bad day I am scared they will say we have an RFE or something after CC!

[ally and moh 3]

#######...Called NVC to check on the status got put on hold and than got through only to have the phone ring and no answer. I let it ring for 10 min and still nothing...#######!!!!

I am sitting here on hold now.... 30 minutes. Think its time to give up?

Wait got someone.

Still no date, but they are scheduling this week. I was afraid it was next week. I feel a little better.

[schopap 0]

After 3 stupid RFE's and 2 supervison reviews today we FINALLY got a sif!!!!!!

[rochelle 0]

Got the SIF tonight!!!

All documents received by NVC on MAY 20

AVR updated: all documents received MAY 28

Called NVC this morning and operator said They just started reviewing in our office on June08

and now tonight there is SIF lol. Damn they are fast... nah for sure they were lying to me haha.