need help!!!

[danjoan 0]

Need help!!

We send in the DS230 package and the AVR said it received on May 4th. Today, I called NVC to confirm with the operators. They said they don't see a package received. Does anyone have experience before the AVR would report differently than what the operator sees? I failed to understand this. Here is the unsure part from us: When the DS230 request email come along, it comes with 3 different cover letter. We used the "Attn: DR" checklist cover page to put on top of the package, the rest of the cover page, we left them at the end of the package. Does it make any difference? What is causing the different status from AVR and the operator's system? Any thing we can do to rectify the situation? Any help would be appreciated!

Thanks

[canadian_wife 1,822]

The package may have been physically received but the information may not have been entered into the system. Sit tight and call in a few days

Good luck

[danjoan 0]

The package may have been physically received but the information may not have been entered into the system. Sit tight and call in a few days

Good luck

thank you