Magic Jack

[rsn 135]

it's not me that has it, it's over in algeria and i highly doubt he's done that; he tried it on someone else's computer and it worked fine so it's something to do with his pc or his connection i guess but i dunno what or how to fix it

and he's not very computer savvy so it's kinda hard to figure it out by phone or chat... i thought about maybe getting him setup on my logmein and going in and looking around to see if i could find a problem

Plug a different computer into his network and plug the MJ into that to determine if his computer is the problem. If it isn't, have him check both the upstream and downstream bandwidth on his internet connection. In this country, there are a few good sites to run such a test. Speedtest.net may have a test server near him that you can use. I'd try that first. If both the upstream and downstream bandwidth are sufficient, then it could be the magic jack itself. Keep in mind that the reliability of his connection is also a factor. For example, a high "jitter" rate can also affect call quality. Jitter is simply a measure of the deviation from the mean latency over a period of time on a network.

Edited September 17, 2010 by rsn

[rsn 135]

...pingtest.net will determine the amount of jitter on your connection.

[Karonya and Adel 8]

"reliability" is not in the algerian broadband vocuabulary