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Trouble Contacting the Consulate

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Country: Mexico
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Good Morning my VJ family, this morning I tried calling the consulate in Ciudad Juarez. Everything went fine and then when it said transferring to an attendent it said "your call cannot be completed at this time please try again later." Question is how can I get in contact with them to ask about our case and interview date?

Also I got some of the package 3 off the consulate website, can someone please tell me how to fill it out. Sorry I'm just clueless and panicking thinking we've probably missed our appointment or something (they got it on the 31 of Dec).

Please help! Thanks in advance.

Edited by Missing_My_Amor
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Filed: IR-1/CR-1 Visa Country: Brazil
Timeline

Hello, I´ll try to give you some advise.

You can send the consulate an e-mail with you case number, ask about your interview date.Here in Brazil this work.

I visited the "embassy info" (above VJ webpage) and I got this e-mail address from there (you are from Mexico right?)

cdjimmigrantvisas@state.gov

Hope this can help you.

Good day.

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Country: Mexico
Timeline
Hello, I´ll try to give you some advise.

You can send the consulate an e-mail with you case number, ask about your interview date.Here in Brazil this work.

I visited the "embassy info" (above VJ webpage) and I got this e-mail address from there (you are from Mexico right?)

cdjimmigrantvisas@state.gov

Hope this can help you.

Good day.

Thanks we really appreciate your help.

Best wishes!

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