Called Vermont Service Center Again

[ktmmansgal 0]

OK, first I want to say,(before anyone tries to tear my post apart) that I don't care if the VSC call center is not at the same facility where the waivers are processed ---

I call every week even if they tell me not to -- I grill, I probe and I ask for clarification when they say anything -- It helps me to deal with this process and to hold onto some shred of hope that things are moving forward --- no matter how slowly they are moving --- They tell you everytime to not call for another 30 days. I actually had a little chuckle with the gal today about it ---- she told me not call for another 30 days and I said, "I know -- but I call when I need to know where my case is in the process and to let them know I am feeling frustration and loneliness from not being with my husband --- I dont want to wait another 30 days on hold pretty much --- she said that she was required to state the 30 days statement as a standard response. I then told here I understand that and thanked her for doing her job. But, and a big BUT I will continue to call every week to get some information and comfort if that is all I make of it --- She said the understands and to do whatever I needed to do to get what little comfort it can give me ---

Now maybe I have been very fortunate but, I actually have enjoyed the conversations more than not --- certainly better than hanging onto the negative for me ---

I will continue posting the information I get on this forum to keep all of you informed and possibly provide some hope to someone else in this black hole of a process ---

Here is a summary of the phone calls to date ---

1st call, after the 3 month timeframe was nearly up ---

was told your case is in security checks --- if you don't hear anything --call back in two weeks

2nd call, two weeks later --- was told that the file was being consolidated and assigned a A number

3rd call, Was told it was in security Checks again --- I cried... booo hooo

4th call, was told by Officer Mary that it was put back into security checks because of a name match issue that surfaced and that it was through security checks at that point and in transit to a work transfer desk and where it is assigned to an adjucator.

5th call - Today called VSC at 11:00 AM PST --- spoke with Margie, was asked the normal questions. What is your case number? who are you? etc... When I asked her where our case was in the process she said an officer had it --- and since I spoke to an officer on the help line the previous week, I said what does that mean? is an officer the same thing as an Adjucator? === is the person that has the file the one that will be making the decision on our case? She said, YES --- now I know, most of you think this is all a pile of ####### and that they tell me what they think I want to hear --- I have been calling for over a month weekly and if I group the information together from all the calls it appears to be moving forward ---