Contacting DOS to inquire about case...

[Der Bücherwurm 1]

I see some people mention they call DOS to get information on why they were put on AP. Is (202) 663-1225 the right number to call and speak with a live person to ask about your case? Every time I call that number I just get a recording that just repeats before cutting off. Are they still out for the holidays or should I call another number or office altogether?

[ScottThuy 140]

when the system picks up, press 1, 5 and then 0...

[TBoneTX 45,957]

I batted my head on the DOS wall for too long, until I finally heeded the advice of an attorney who said that the CONSULATE is the place to contact for up-to-date answers.

[emt103c 10]

Consulates won't always answer and usually take longer than the DOS line. The DOS line is for the super hyper of us who just cannot wait 7-14 days for a consular email. Consulates send their updates in "the system" to DOS as they make them or soon thereafter. You're getting information that may have a little bit of a lag, but is immediate "I just talked to a person" answer.

[Der Bücherwurm 1]

Thanks, guys. I just called and got thru to a live person but of course they weren't able to tell me anything other than that the case is still being processed.

Every time I email the embassy they just say the same thing...to check the website. If I ask why we were put on AP they say check the website for updates. If I ask them if moving will delay our process further they just say to check the website. If I ask if there is any more info. we can send them to speed up the process they say check the website. But they haven't updated the website since Dec. 18th. That's an awful long holiday.

I guess I will have to call the embassy to speak to one of the stiffs they have there to find out if our moving will delay the process.

[ARMANI KHAN 3]

me wife also called DOS and then they update our AP

[illnevergetthis 5]

me wife also called DOS and then they update our AP

are you out of AP? If so, congratulaions!!

[Roy&katy 1]

I batted my head on the DOS wall for too long, until I finally heeded the advice of an attorney who said that the CONSULATE is the place to contact for up-to-date answers.

Agreed. The DOS, USCIS, etc etc etc....are just looking at information in a screen accessible to "customer service reps" which are just call centers, that have no real access to your case. They can just see the same info you can get on computer, and phone updates.