need some help with Guangzhou EMS

[seeker2k 0]

Hi

I just went through a nightmare scenario dealing with USCIS and Consulate in Guangzhou, I finally flew out to GZ since my fiance lives there and straightened out most of the mess they made of our K1 proceeding.

Anyways, she finally got her package, and shipped all the copies to me by EMS. Now it seems stuck in Guangzhou. We have used China EMS many times before http://www.ems.com.cn/ and our documents, packages always got to me very quick, 4-6 business days and without any problems.

This time, she sent the copy of her package to me on Nov. 21. When I use the tracking number provided I get the following:

2009-11-22 20:51:00 GUANGZHOU Posting

2009-11-22 21:10:00 GUANGZHOU Despatch from Sorting Center

2009-11-22 22:13:00 GUANGZHOU Arrival at Sorting Center

2009-11-23 01:01:00 GUANGZHOU Despatch from Sorting Center

and thats it. I was thinking that maybe its stuck in customs, but in our previous times she sent anything to me, it specifically stated "in customs" on the tracking, which it does not do this time. So our documents have been stuck pass this "Sorting Center" for about 10 days now.

I called the phone number listed on their website, 11185, tried 10 (Beijing), 20 (Guangzhou) and (21) Shanghai. It says that Beijing "10" is their international help line, but when I called it, its only an automated message in Mandarin and then it just ends and disconnects. The other 2 just disconnect, without even giving any messages.

So if anyone could please help I would greatly appreciated it, what I am looking for is a customer service phone number, specifically to EMS customer service in Guangzhou, and a number or extension / option, to get help in English because my Mandarin is just not adequate for this sort of thing.

So if someone could please let me know of a phone number or provide me with a direct link where I could find it I would greatly appreciate it. I really need a number, directly to Guangzhou EMS customer service, it would help greatly if there was someone there that speaks English, just looking for a place where I could get help with this.

Also wondering if anyone else has had anything like this happen to them and what did they do and how it turned out.

Thank You

[fall4her 0]

if you could PM me with the track no. and the sender's name, i could call EMS and possibly will find out what's going on. PS: why don't you have your fiancee make the call?

[Kyle M. 0]

A similar issue happened to us. My wife called them and provided the EMS tracking number. They were able to sort it out. Contact information for EMS can be found on their site http://www.ems.com.cn

[seeker2k 0]

A similar issue happened to us. My wife called them and provided the EMS tracking number. They were able to sort it out. Contact information for EMS can be found on their site http://www.ems.com.cn

the only thing that site lists is a phone number, 11185, and it says to call the Beijing Brach for International, which is 10, so 0 11 86 10 11185 is the phone numebr they provide. When I call it it is just auto recording in Mandarin which gives phone numbers to local branches, in Mandarin, then disconnects.

My fiance went down to the EMS service, twice now, supposedly they have somebody "looking into it", the 2nd time she went she spoke with a manager or supervisor, and still got same reply. She also asked for her money back since they guaranteed to deliver in 4 business days and the thing is still stuck at exact same point. needless to say she was unable to get anything back and just asked so maybe someone a bit higher would get this thing going. So she is doing all she can and I would also like to call, ask and get on them about this in addition to her.

So I am looking for an actual working phone number, to the Guangzhou EMS service, or even perhaps to the Beijing one since thats supposed to be the international one, other then what they list on their website as that is simply useless.

If anyone knows and could let me know I would greatly appreciate it.

Thank You

[Darnell 8,478]

if 'her package' was copies of her filled out P3 or P4 packets, I suggest 'sending it out' was useless.

I know, I know - running around http://www.ems.com.cn/jsp/track/ttq/e-qi-ta-cha-xun.html is supposed to be useful, but for documents from GUZ? I rely solely on SCANNING and EMAIL.

If she can't do it directly, there are thousands of copy shops in China that can - basic thing to scan and email.

I'm sorry you've not got any resolution on EMS shipping - good luck with finding the package.