ucis customer service

[sara..... 371]

ok, i just called again and got someone much more helpful but she told me some quite disturbing news. she said that CSC is only processing up to Dec 2008 at the moment! could this be correct? mine was eneterd into the system on 1/12/2009.

so am i basically screwed?

No. She lied to you, as I said. You may get a helpful person that lies. The "December" date refers to the oldest case in the system. I am aware of people that filed in March and even April at CSC that have already been approved. Recently some have need approved in only 30-45 days.

Calling USCIS will NOT result in any accurate information and will only frustrate you.

[belarus1 0]

ok, i just called again and got someone much more helpful but she told me some quite disturbing news. she said that CSC is only processing up to Dec 2008 at the moment! could this be correct? mine was eneterd into the system on 1/12/2009.

so am i basically screwed?

No. She lied to you, as I said. You may get a helpful person that lies. The "December" date refers to the oldest case in the system. I am aware of people that filed in March and even April at CSC that have already been approved. Recently some have need approved in only 30-45 days.

Calling USCIS will NOT result in any accurate information and will only frustrate you.

wow, call me naive but I find this whole thing rather disturbing. the govt is supposed to have our best interests in mind and aid its citizens. we do the right thing and do things such as this through legal channels and all we get is disinformation and the run around.

seems nothing is being done about illegal immigration and we suckers who spend the $ and time to do things legally get screwed.

ok, rant over for now.

[msu17 0]

Just accept that fact and life will go much smoother. Yes, USCIS sucks, they have horrible customer service, the general minions you get on the phone are not to be trusted and no, it's not fair. Soon you will be through it all and not have to deal with them again for a while.

[Shad and Dani 3]

It looks like we are in the same situation as you. 5 1/2 months and nothing! At least the CSC has a shorter waiting period than Vermont. When you call "customer service" you are actually calling a call center that is located nowhere near the actual service center. The few times I have called they just read directly from the website, not even trying to hide the fact their reading from a script. So we still wait. In the mean time I am composing draft letters to my congressman and senator. We are optimistic, but we have to be prepared.

[NatPatBen 3]

Shad and Dani, I recommend you send the letters right away. I don't want to generalize, so I will tell you what happened for me.

I hit 5 months near the end of May. I contacted my two senators and my congressman. Of the three, 2 told me that I'm within normal processing time, so call back if I don't hear anything by June 24. The other senator (bless him!) made an inquiry with USCIS on my behalf on June 1. His staff told me that they typically hear a response within 30 days.

Today I called to see if they heard anything back yet. Not yet, but they'll forward any notices to me about my case, once USCIS responds to them.

My point is, contact them before you get to 6 months, so that the 30 day mark starts sooner rather than later.

[belarus1 0]

Shad and Dani, I recommend you send the letters right away. I don't want to generalize, so I will tell you what happened for me.

I hit 5 months near the end of May. I contacted my two senators and my congressman. Of the three, 2 told me that I'm within normal processing time, so call back if I don't hear anything by June 24. The other senator (bless him!) made an inquiry with USCIS on my behalf on June 1. His staff told me that they typically hear a response within 30 days.

Today I called to see if they heard anything back yet. Not yet, but they'll forward any notices to me about my case, once USCIS responds to them.

My point is, contact them before you get to 6 months, so that the 30 day mark starts sooner rather than later.

i called my congressman in DC and they contected me to his local office actually just right down the road from me. they were very helpful and emailed me a form to fill out and asked for my receipt # and said they would be happy to look into it for me.

[What Happened? 4]

Just accept that fact and life will go much smoother. Yes, USCIS sucks, they have horrible customer service, the general minions you get on the phone are not to be trusted and no, it's not fair. Soon you will be through it all and not have to deal with them again for a while.

"Soon you will be through it all and not have to deal with them again for a while." Bahaaaahahaha

That's funny.

You will have to deal with customer no-service for the rest of your life here in the US. The same person you talk to at USCIS is working at the Department of Motor Vehicles, the Social Security Administration, the franchise tax board, any giant bank, the phone company, the library, the airlines........everywhere.

Just be glad that you don't have to argue with a computer generated idiot voice and reach a real person.

HaHA Sometimes you get lucky and actually get service and it will leave you feeling like you don't know what country your in....lost and confused.

I have gotten so used to computer generated idiots that one day I called the library and didn't even realize a real person answered the phone....I was waiting for her to tell me to press 1 for english and only realized she was real when she said "hello?...is anyone there?" LOL

Customer Service? What is that?

[menina 50]

I have gotten so used to computer generated idiots that one day I called the library and didn't even realize a real person answered the phone....I was waiting for her to tell me to press 1 for english and only realized she was real when she said "hello?...is anyone there?" LOL

Customer Service? What is that?

HAHAHAHA! That is so true! How sad that we are accustomed to computers answering our calls!

[Ed+Cindy 1]

Do a service request when you can, either at 6 months or 6 months plus 30 days (depending when they allow it).

Ask for a supervisor when you are at 6 months and ask for the service request.

Best of luck.

[JAPrincess 27]

they are the government, they have the visas and no one else does.

[Gary and Alla 3,694]

ok, i just called again and got someone much more helpful but she told me some quite disturbing news. she said that CSC is only processing up to Dec 2008 at the moment! could this be correct? mine was eneterd into the system on 1/12/2009.

so am i basically screwed?

No. She lied to you, as I said. You may get a helpful person that lies. The "December" date refers to the oldest case in the system. I am aware of people that filed in March and even April at CSC that have already been approved. Recently some have need approved in only 30-45 days.

Calling USCIS will NOT result in any accurate information and will only frustrate you.

wow, call me naive but I find this whole thing rather disturbing. the govt is supposed to have our best interests in mind and aid its citizens. we do the right thing and do things such as this through legal channels and all we get is disinformation and the run around.

seems nothing is being done about illegal immigration and we suckers who spend the $ and time to do things legally get screwed.

ok, rant over for now.

Exactly. Government/civics lesson over for now.

Lord Obama will fix this and then turn our healthcare over to the government for similar treatment after he fixes GM and the banks.

[Gary and Alla 3,694]

Just accept that fact and life will go much smoother. Yes, USCIS sucks, they have horrible customer service, the general minions you get on the phone are not to be trusted and no, it's not fair. Soon you will be through it all and not have to deal with them again for a while.

"Soon you will be through it all and not have to deal with them again for a while." Bahaaaahahaha

That's funny.

You will have to deal with customer no-service for the rest of your life here in the US. The same person you talk to at USCIS is working at the Department of Motor Vehicles, the Social Security Administration, the franchise tax board, any giant bank, the phone company, the library, the airlines........everywhere.

Just be glad that you don't have to argue with a computer generated idiot voice and reach a real person.

HaHA Sometimes you get lucky and actually get service and it will leave you feeling like you don't know what country your in....lost and confused.

I have gotten so used to computer generated idiots that one day I called the library and didn't even realize a real person answered the phone....I was waiting for her to tell me to press 1 for english and only realized she was real when she said "hello?...is anyone there?" LOL

Customer Service? What is that?

The scarey thing is the government runs the businesses out of the country (taking with them more good jobs than illegal immigrants would ever take) with a tax code promising to provide everything for nothing and we are left with Service industries and we are no good at THAT!

Whenever there is a monopoly and no competition in anything, service and product go to....you know. There simply is no percentage in the USCIS giving good information. For one, it would cost a lot of money, the other is that if you get good information it will generate more phone calls. The purpose of the information you get is to prevent you from calling again. It can be BS designed to shut you up for a while, or rude treatment, doesn't matter. You can ask for supervisors and get your misinformation from a higher level.

The only thing you can do that may be productive is to contact your Senator's office. An inquiry from a Senator can get your file out from under a table leg somewhere and get them moving on it. They say to wait 6 months but you are probably close enough...for government work.

[SuperDuper! 230]

It looks like we are in the same situation as you. 5 1/2 months and nothing! At least the CSC has a shorter waiting period than Vermont. When you call "customer service" you are actually calling a call center that is located nowhere near the actual service center. The few times I have called they just read directly from the website, not even trying to hide the fact their reading from a script. So we still wait. In the mean time I am composing draft letters to my congressman and senator. We are optimistic, but we have to be prepared.

Dont forget to notify Army, Navy, Airforce and Marines while you are at it? :dance:

[DaleandPat 0]

My K1 visa app is going on 5 1/2 months and up to this point Ive been good and refrained from calling uscis but I saw where CSC has updated thier K1 dates to 5 months so I was now over the alloted time frame so I called and after much ado finally got to talk to a real person. Told her my date was over what it says on the website and she said" has it been 6 months yet sir?" I say no but your website says.... she cuts me off and begins to read from a script basically telling me in legalese to go and F@#k myself until its been 6 months. Very rude to say the least.

I realize she probably gets a million calls a day but if I treated my customers that way Id be out of business.

Has anyone else had similar experiences with them?

I see the 5 month goal is to be achieved by the end of 2009. To get such an average they may process some of the easiest ones first, then it decreases the average cycle time. If you are at 5 1/2 months now you should be done soon. Good luck.

[Brad and Vika 129]

The scarey thing is the government runs the businesses out of the country (taking with them more good jobs than illegal immigrants would ever take) with a tax code promising to provide everything for nothing and we are left with Service industries and we are no good at THAT!

Maybe they could farm out the customer service to a call center in India