ucis customer service

[belarus1 0]

My K1 visa app is going on 5 1/2 months and up to this point Ive been good and refrained from calling uscis but I saw where CSC has updated thier K1 dates to 5 months so I was now over the alloted time frame so I called and after much ado finally got to talk to a real person. Told her my date was over what it says on the website and she said" has it been 6 months yet sir?" I say no but your website says.... she cuts me off and begins to read from a script basically telling me in legalese to go and F@#k myself until its been 6 months. Very rude to say the least.

I realize she probably gets a million calls a day but if I treated my customers that way Id be out of business.

Has anyone else had similar experiences with them?

[N&G 0]

My K1 visa app is going on 5 1/2 months and up to this point Ive been good and refrained from calling uscis but I saw where CSC has updated thier K1 dates to 5 months so I was now over the alloted time frame so I called and after much ado finally got to talk to a real person. Told her my date was over what it says on the website and she said" has it been 6 months yet sir?" I say no but your website says.... she cuts me off and begins to read from a script basically telling me in legalese to go and F@#k myself until its been 6 months. Very rude to say the least.

I realize she probably gets a million calls a day but if I treated my customers that way Id be out of business.

Has anyone else had similar experiences with them?

Yes, I had a similar experience. According to their website, the I-130 Category(Vermont service center) for spouse shows a 5 months time frame as compared to 6 months last month. I called them few days ago and I told the customer service lady that I am out of the I-130 time frame. She said that you are not yet out of your 6 month time frame. I said the website now shows 5 months and she says no, it is 6 months and asked me to call back once I pass 180 day mark. That will happen on June 23rd, but I am still planning to call them today with the same theory. The customer service lady in contrast to yours was much better and talked nicely.

Edited June 19, 2009 by N&G

[john & jean 37]

sounds like you spoke to the female with a thick asian accent???

[Ken-Love 0]

wow wut a rude person. i've been calling the CSC honestly i never heard like that. KEN

[Gary and Alla 3,694]

My K1 visa app is going on 5 1/2 months and up to this point Ive been good and refrained from calling uscis but I saw where CSC has updated thier K1 dates to 5 months so I was now over the alloted time frame so I called and after much ado finally got to talk to a real person. Told her my date was over what it says on the website and she said" has it been 6 months yet sir?" I say no but your website says.... she cuts me off and begins to read from a script basically telling me in legalese to go and F@#k myself until its been 6 months. Very rude to say the least.

I realize she probably gets a million calls a day but if I treated my customers that way Id be out of business.

Has anyone else had similar experiences with them?

Yes. The other thing that will happen is the person will be real nice to you and tell you things not true. They have no concept of customer service, they are the government, they have the visas and no one else does.

[BermyCat 1]

The trick is to get them to escalate you to an immigration officer. I told them that a friend of mine's paperwork had gotten lost and I was worried that mine was lost too. Then I'd ask to get escalated to someone who had access to the most recent status on my case. It worked for me but I only tried it that one time.

~ Catherine

[TBoneTX 45,294]

The trick is to get them to escalate you to an immigration officer.

Yes. The first-level customer-disservice people are contract employees who know nothing, and who will drag you into their canned script. Cut them off, and insist on being escalated to an immigration officer. You will almost certainly receive an objection, but insist, saying if necessary that "You are required to escalate my call to an immigration officer if I so request."

[Gary and Alla 3,694]

The trick is to get them to escalate you to an immigration officer.

Yes. The first-level customer-disservice people are contract employees who know nothing, and who will drag you into their canned script. Cut them off, and insist on being escalated to an immigration officer. You will almost certainly receive an objection, but insist, saying if necessary that "You are required to escalate my call to an immigration officer if I so request."

True you can do this. Another man I know did this last week. He got the wonderful news that his petition had been "assigned to an adjudicator and would be processed soon"

He still hasn't heard anything and has no idea what that means. He called back later, realizing he had been fed a line of "blah, blah, blah" and got another immigration officer that told him "wait until 6 months"

And yes, if anyone conducted a business as the government does, you would be out of business. The government is fully aware of this which is why they do not allow competition on their turf.

[belarus1 0]

ok, i just called again and got someone much more helpful but she told me some quite disturbing news. she said that CSC is only processing up to Dec 2008 at the moment! could this be correct? mine was eneterd into the system on 1/12/2009.

so am i basically screwed?

[sara..... 371]

ok, i just called again and got someone much more helpful but she told me some quite disturbing news. she said that CSC is only processing up to Dec 2008 at the moment! could this be correct? mine was eneterd into the system on 1/12/2009.

so am i basically screwed?

from my years of calling that number its useless, any information u receive take with a huge grain of salt.

sara

[Eric_D 0]

I also reached the 5 month point this week so I called CSC to see what the delay is with our K1 NOA2. Their response was the same as you experienced, "you need to wait 6 mos.". I pointed out that the web site indicates K1 normal processing time is now FIVE mos. NOT six. She checked it for herself, agreed with me and said "we'll get back to you within 45 days". Worthless. I've already waited 5 mos., you'd think they could research it and get back within a few days. So I contacted my Congressman Monday. After a couple of days he got the same canned response from USCIS - I need to wait until the 6 mo. point and they they'll look into it. So I replied to my Congressman with a link to the USCIS CSC web site which indicates 5 mos processing time for a K1. We'll see what he reponds with, my guess is it won't much matter.

Yes, at this point I am very negative after seeing countless K1 NOA2 aprovals for submittals which were months later than ours. So much for "first come first served"!

[Hell0W0rld 10]

Customer Service reps are useless they just read off a paper, if you want information then you must move up the chain of command. After Customer Service Rep is the Supervisor, after the supervisor is the level one guy. if you can reach level one guy then you should be able to get useful information. this was my experience.

[sara..... 371]

I also reached the 5 month point this week so I called CSC to see what the delay is with our K1 NOA2. Their response was the same as you experienced, "you need to wait 6 mos.". I pointed out that the web site indicates K1 normal processing time is now FIVE mos. NOT six. She checked it for herself, agreed with me and said "we'll get back to you within 45 days". Worthless. I've already waited 5 mos., you'd think they could research it and get back within a few days. So I contacted my Congressman Monday. After a couple of days he got the same canned response from USCIS - I need to wait until the 6 mo. point and they they'll look into it. So I replied to my Congressman with a link to the USCIS CSC web site which indicates 5 mos processing time for a K1. We'll see what he reponds with, my guess is it won't much matter.

Yes, at this point I am very negative after seeing countless K1 NOA2 aprovals for submittals which were months later than ours. So much for "first come first served"!

i used that logic with a service operator once, her reply was, we did try to process our petition in the order it was received but it is not our fault if you petition required further security screening.

sara

[belarus1 0]

I also reached the 5 month point this week so I called CSC to see what the delay is with our K1 NOA2. Their response was the same as you experienced, "you need to wait 6 mos.". I pointed out that the web site indicates K1 normal processing time is now FIVE mos. NOT six. She checked it for herself, agreed with me and said "we'll get back to you within 45 days". Worthless. I've already waited 5 mos., you'd think they could research it and get back within a few days. So I contacted my Congressman Monday. After a couple of days he got the same canned response from USCIS - I need to wait until the 6 mo. point and they they'll look into it. So I replied to my Congressman with a link to the USCIS CSC web site which indicates 5 mos processing time for a K1. We'll see what he reponds with, my guess is it won't much matter.

Yes, at this point I am very negative after seeing countless K1 NOA2 aprovals for submittals which were months later than ours. So much for "first come first served"!

i used that logic with a service operator once, her reply was, we did try to process our petition in the order it was received but it is not our fault if you petition required further security screening.

sara

I agree, its quite frustration to see other who submitted thier apps months later get their NOA2 already! Im happy for them just with it was me too!

I dont think you could get a more squeaky clean app than mine and Sveta's so I doubt it needed more security checking;)

We are both about at our wits end for sure.

[Gary and Alla 3,694]

ok, i just called again and got someone much more helpful but she told me some quite disturbing news. she said that CSC is only processing up to Dec 2008 at the moment! could this be correct? mine was eneterd into the system on 1/12/2009.

so am i basically screwed?

No. She lied to you, as I said. You may get a helpful person that lies. The "December" date refers to the oldest case in the system. I am aware of people that filed in March and even April at CSC that have already been approved. Recently some have need approved in only 30-45 days.

Calling USCIS will NOT result in any accurate information and will only frustrate you.