CIS Ombudsman

[ktmmansgal 0]

Has anyone ever done this to complain about case problems... It states that you can file an official complaint if any of the following apply to your case.

The following text is copied directly from the website. For further information on the process and steps required to submit a case problem (complaint) click the link below.

When You Should File a Case Problem with the CIS Ombudsman

If you have an ongoing or immediate issue with the USCIS, contact the CIS Ombudsman if:

You are facing, or are about to face, an immediate adverse action or impact, an emergency, or any other type of significant hardship, which is caused by an action/inaction/delay in processing by the USCIS, or a problem, which could not be resolved through the normal processes provided for by USCIS;

Your case experienced processing delays beyond anticipated processing times;

You will incur, or are about to incur, significant, and unusual costs (including fees for professional representation that are not normally incurred);

Have not received a response or resolution within the anticipated time frames as published by the USCIS;

here is the link to the official information page on the DHS website ---

http://www.dhs.gov/dhspublic/interapp/edit...torial_0497.xml

I think if we elevate several of our cases by submitting complaints possibly something can be done to repair some of the obvious inconsistencies in processing of Visas especially those that are outside the posted/verbalised timeframes. I personally am going to write my letter tonight. In addition to the timeframe issue, I will be stating my complaints about the process differences at each consulate and why with my husband from England and I from the US, that we had to file in Canada because we were married in beautiful Victoria BC, Canada

Edited July 3, 2006 by ktmmansgal

[Girona40 0]

Well, good luck! If you read the "story" of our visa journey, you will see the problems we have had. We wrote to the Ombudsman years ago and they didn't do a thing. They even discussed our case with other attorneys at a formal dinner - where two of the attorney's confirmed that we were being treated unfairly - and the Ombudsman's office did nothing.

Personally, I think the office of the USCIS Ombudsman will do nothing to help. The Ombudsman's Report confirmed that there are problems within the USCIS, and how they make money from the processing delays (EAD applications and AP applications that would not be required if their processing times were more reasonable) but have they done anything about them - nope!

Good luck!

[ktmmansgal 0]

Well, good luck! If you read the "story" of our visa journey, you will see the problems we have had. We wrote to the Ombudsman years ago and they didn't do a thing. They even discussed our case with other attorneys at a formal dinner - where two of the attorney's confirmed that we were being treated unfairly - and the Ombudsman's office did nothing.

Personally, I think the office of the USCIS Ombudsman will do nothing to help. The Ombudsman's Report confirmed that there are problems within the USCIS, and how they make money from the processing delays (EAD applications and AP applications that would not be required if their processing times were more reasonable) but have they done anything about them - nope!

Good luck!

So where are you in the process (no timeline) --- Is you your hubby/wife still in England?

[Girona40 0]

Well, good luck! If you read the "story" of our visa journey, you will see the problems we have had. We wrote to the Ombudsman years ago and they didn't do a thing. They even discussed our case with other attorneys at a formal dinner - where two of the attorney's confirmed that we were being treated unfairly - and the Ombudsman's office did nothing.

Personally, I think the office of the USCIS Ombudsman will do nothing to help. The Ombudsman's Report confirmed that there are problems within the USCIS, and how they make money from the processing delays (EAD applications and AP applications that would not be required if their processing times were more reasonable) but have they done anything about them - nope!

Good luck!

So where are you in the process (no timeline) --- Is you your hubby/wife still in England?

I didn't fill in the timeline, but if you "click" on my username you can read "our story". It will tell you EXACTLY what we have been through - it ain't pretty!

[ktmmansgal 0]

I read it --- the only plus you have is that at least you two can be together through it --- having my husband in England and me here is the pits...

Edited July 3, 2006 by ktmmansgal

[Girona40 0]

I read it --- the only plus you have is that at least you two can be together through it --- having my husband in England and me here is the pits...

There are pro's and con's to each and every case, I guess. I am sure not having your husband with you causes considerable stress, as being unable to plan for a future together is - not knowing where you are to be as a family.

I just wanted you to see the difficulties we have been through and that we have been going through this for over three years now. The Ombudsman did nothing for us, after numerous requests for help.

I hope you and your husband are together soon.

[morocco4ever 63]

I read it --- the only plus you have is that at least you two can be together through it --- having my husband in England and me here is the pits...

There are pro's and con's to each and every case, I guess. I am sure not having your husband with you causes considerable stress, as being unable to plan for a future together is - not knowing where you are to be as a family.

I just wanted you to see the difficulties we have been through and that we have been going through this for over three years now. The Ombudsman did nothing for us, after numerous requests for help.

I hope you and your husband are together soon.

Nicely written, showing step by step of frustration. I understand completely! I admit that I kind of skimmed through it, but I didn't see the notations on the day that you actually contacted the ombudsman. Can you give us a little more detail? I sent in a request for assistance and they have submitted a formal inquiry. I am hoping they can help us, but you are discouraging me.

[Girona40 0]

I read it --- the only plus you have is that at least you two can be together through it --- having my husband in England and me here is the pits...

There are pro's and con's to each and every case, I guess. I am sure not having your husband with you causes considerable stress, as being unable to plan for a future together is - not knowing where you are to be as a family.

I just wanted you to see the difficulties we have been through and that we have been going through this for over three years now. The Ombudsman did nothing for us, after numerous requests for help.

I hope you and your husband are together soon.

Nicely written, showing step by step of frustration. I understand completely! I admit that I kind of skimmed through it, but I didn't see the notations on the day that you actually contacted the ombudsman. Can you give us a little more detail? I sent in a request for assistance and they have submitted a formal inquiry. I am hoping they can help us, but you are discouraging me.

I am sorry this is discouraging - but, believe me, I don't want to paint a rosey picture of a situation that has not been rosey at all. I can only be honest.

We wrote to the Ombudsman back near the end of 2003 and we didn't receive a response at all.

Then our congresswoman sent me an e-mail containing the Ombudsman's annual report for 2004. Her e-mail had the originator's e-mail address on it and I sent an e-mail request, to the ombudsman, for help.

An "official inquiry" was instigated and nothing more was ever heard from them, apart from the usual response of "Thank you for providing us with the requested information pertaining to your son's pending case problem filed with USCIS. We will keep you posted on any case status information that we receive concerning your son s’ case problem. Again, thank you for your continued patience."

I had this response from them last in September 05 and my patience ran out and I didn't bother writing to them again. They did nothing - nothing at all.

Good luck - I hope you have better luck than we did.

[morocco4ever 63]

I read it --- the only plus you have is that at least you two can be together through it --- having my husband in England and me here is the pits...

There are pro's and con's to each and every case, I guess. I am sure not having your husband with you causes considerable stress, as being unable to plan for a future together is - not knowing where you are to be as a family.

I just wanted you to see the difficulties we have been through and that we have been going through this for over three years now. The Ombudsman did nothing for us, after numerous requests for help.

I hope you and your husband are together soon.

Nicely written, showing step by step of frustration. I understand completely! I admit that I kind of skimmed through it, but I didn't see the notations on the day that you actually contacted the ombudsman. Can you give us a little more detail? I sent in a request for assistance and they have submitted a formal inquiry. I am hoping they can help us, but you are discouraging me.

I am sorry this is discouraging - but, believe me, I don't want to paint a rosey picture of a situation that has not been rosey at all. I can only be honest.

We wrote to the Ombudsman back near the end of 2003 and we didn't receive a response at all.

Then our congresswoman sent me an e-mail containing the Ombudsman's annual report for 2004. Her e-mail had the originator's e-mail address on it and I sent an e-mail request, to the ombudsman, for help.

An "official inquiry" was instigated and nothing more was ever heard from them, apart from the usual response of "Thank you for providing us with the requested information pertaining to your son's pending case problem filed with USCIS. We will keep you posted on any case status information that we receive concerning your son s’ case problem. Again, thank you for your continued patience."

I had this response from them last in September 05 and my patience ran out and I didn't bother writing to them again. They did nothing - nothing at all.

Good luck - I hope you have better luck than we did.

Our letter said that we they are required to respond to both them and us within 45 days. Of course I plan to drive them crazy as well.

[Girona40 0]

I read it --- the only plus you have is that at least you two can be together through it --- having my husband in England and me here is the pits...

There are pro's and con's to each and every case, I guess. I am sure not having your husband with you causes considerable stress, as being unable to plan for a future together is - not knowing where you are to be as a family.

I just wanted you to see the difficulties we have been through and that we have been going through this for over three years now. The Ombudsman did nothing for us, after numerous requests for help.

I hope you and your husband are together soon.

Nicely written, showing step by step of frustration. I understand completely! I admit that I kind of skimmed through it, but I didn't see the notations on the day that you actually contacted the ombudsman. Can you give us a little more detail? I sent in a request for assistance and they have submitted a formal inquiry. I am hoping they can help us, but you are discouraging me.

I am sorry this is discouraging - but, believe me, I don't want to paint a rosey picture of a situation that has not been rosey at all. I can only be honest.

We wrote to the Ombudsman back near the end of 2003 and we didn't receive a response at all.

Then our congresswoman sent me an e-mail containing the Ombudsman's annual report for 2004. Her e-mail had the originator's e-mail address on it and I sent an e-mail request, to the ombudsman, for help.

An "official inquiry" was instigated and nothing more was ever heard from them, apart from the usual response of "Thank you for providing us with the requested information pertaining to your son's pending case problem filed with USCIS. We will keep you posted on any case status information that we receive concerning your son s’ case problem. Again, thank you for your continued patience."

I had this response from them last in September 05 and my patience ran out and I didn't bother writing to them again. They did nothing - nothing at all.

Good luck - I hope you have better luck than we did.

Our letter said that we they are required to respond to both them and us within 45 days. Of course I plan to drive them crazy as well.

Good luck - just keep pestering them and, hopefully, they will do something for you.