What number do you call?

[Wubzywub 0]

I've called the 1-800-375-5283 number and it seems everyone who answer is just a subcontracted customer service rep that doesn't have any updated information except for the knowledge base information they are reading from the uscis web site. They look up your info it seem from the same site. I guess we ( the filers ) have more up to date info than they do.

I've read from some post that a few of you have spoken to a more resourceful persons and got interview info, schedules, etc.

What numbers are you calling to get a hold of a USCIS employee that has access??

My situation is that our family is planning a summer vacation in JULY and it'll be out of town. But I want to make sure I'm in town for the Citizenship Interview. I also don't want to spend thousands of dollars just to cancel it if the interview is the same week as our planned vacation.

Thanks..

[Wubzywub 0]

I've called the 1-800-375-5283 number and it seems everyone who answer is just a subcontracted customer service rep that doesn't have any updated information except for the knowledge base information they are reading from the uscis web site. They look up your info it seem from the same site. I guess we ( the filers ) have more up to date info than they do.

I've read from some post that a few of you have spoken to a more resourceful persons and got interview info, schedules, etc.

What numbers are you calling to get a hold of a USCIS employee that has access??

My situation is that our family is planning a summer vacation in JULY and it'll be out of town. But I want to make sure I'm in town for the Citizenship Interview. I also don't want to spend thousands of dollars just to cancel it if the interview is the same week as our planned vacation.

Thanks..

I can't believe no one has any useful information on this

[Nagishkaw 510]

You may have to make an infopass.

[Wubzywub 0]

You may have to make an infopass.

Nagishkaw - You sound like a USCIS Customer Service Rep. They gave me that same suggestion.. ANYONE WITH A WORKING NUMBER?

[jsnearline 2]

The only option I've heard that works for some is to call the 800 number hit option 2 and then option 3 and tell the first level rep you never got your receipt notice. They should transfer you then to an IO. The IO won't know why you called so just explain the real reason for the call to them.

[Nagishkaw 510]

You may have to make an infopass.

Nagishkaw - You sound like a USCIS Customer Service Rep. They gave me that same suggestion.. ANYONE WITH A WORKING NUMBER?

Sorry, RDan. Try calling the 1-800 number. Press 1-2-1 and enter your receipt number. As soon as you have heard the status of your case, press 1-3-4. When you get a live person, tell the rep you need to talk to someone in the Escalation Team. I did that once and got a real live CO.

[jsnearline 2]

If you press 1 after listening to the case status, it just repeats the case status again.

[weirdon 0]

The only option I've heard that works for some is to call the 800 number hit option 2 and then option 3 and tell the first level rep you never got your receipt notice. They should transfer you then to an IO. The IO won't know why you called so just explain the real reason for the call to them.

yub this is the way. Tell the IO " It has been 30 days and you didn't receive anything." He/she will trransfer you to a 2nd tier level IO. This IO can check your up to date case status. Good luck and let us know how it work out for you. I call and the second tier IO told me that my application in quote for an interview. Hope I will receive an interview letter in couple weeks.

Edited May 28, 2009 by weirdon

[meogia 0]

I've called the 1-800-375-5283 number and it seems everyone who answer is just a subcontracted customer service rep that doesn't have any updated information except for the knowledge base information they are reading from the uscis web site. They look up your info it seem from the same site. I guess we ( the filers ) have more up to date info than they do.

I've read from some post that a few of you have spoken to a more resourceful persons and got interview info, schedules, etc.

What numbers are you calling to get a hold of a USCIS employee that has access??

My situation is that our family is planning a summer vacation in JULY and it'll be out of town. But I want to make sure I'm in town for the Citizenship Interview. I also don't want to spend thousands of dollars just to cancel it if the interview is the same week as our planned vacation.

Thanks..

Somebody in this forum told me about this useful site www.get2human.com. Look up the column on the left hand side, find "Search for Companies beginning with", then click on letter U. Scroll down the screen, you will find the instruction to call to US Citizenship and Immigration. Basically, you will press 1 to choose English when you hear "Select your language", press 1 at the main menu, then press 2 at the next one, you will be able to talk to a representative. Depends on what time you call, the waiting period could be between 30 secs to 15 mins. Be nice to the rep, beg her/him to let you talk to an officer, and hope she/he will transfer you to the next level.

I followed the website's instruction to call USCIS at 5:30 PM, and was able to talk to a rep in within 30-40 seconds. That rep was nice enough to transfer me to an officer.

Good luck.