March 2009 k-1 people

[eltemp 2]

There MUST be a number for that place somewhere...

Well, I am overnighting a form 7001 to the Citizenship and Immigration Services Ombudsman in Washington... that wont get me anywhere... but i will at least feel better!

Richard,

I hope this does the trick for you good luck!!

[Richard-Joanna 1]

There MUST be a number for that place somewhere...

Well, I am overnighting a form 7001 to the Citizenship and Immigration Services Ombudsman in Washington... that wont get me anywhere... but i will at least feel better!

Richard,

I hope this does the trick for you good luck!!

LOL... well the complaint email address... bounced... LOL

with this:

You have emailed an inactive account.

If you are inquiring about the status of documentation you have filed with USCIS, or have a complaint relating generally to the nature of the customer service you have been provided by USCIS, please use our National Customer Service phone number 1-800-375-5283 or visit our website at www.uscis.gov.

amazing... this branch of the government

[Stephen + Elisha 92]

hmmmm.... I wonder if this would do any good?? USCIS-COMPLAINT@DHS.GOV

Or maybe try mailto:vsc.ncscfollowup@dhs.gov and say that the explanation provided was incomplete and/or unsatisfactory?

[Richard-Joanna 1]

hmmmm.... I wonder if this would do any good?? USCIS-COMPLAINT@DHS.GOV

Or maybe try mailto:vsc.ncscfollowup@dhs.gov and say that the explanation provided was incomplete and/or unsatisfactory?

LOL, Stephen... did that one already thank you though... you are always very very helpful... and I for one really appreciate that about you!!!

[Weevil 1]

So the consulate received our case a week ago (at least according to DHL). No packet yet. Ugh! the waiting for this is worse than waiting for the NOA2!

Perhaps this will help:

1) 2 days after NOA2, starting calling NVC: 603-334-0700 press 1 then 5.

2) Once NVC has your case, they assign a new case #. Ask them what date they sent your file to the embassy & also for the NVC case #.

3) Once you know the date NVC sent off the file, track it at DHL's website: http://track.dhl-usa.com/TrackByRef.asp?nav=TrackByRef For the reference code, enter EXP 10 JUL 2009A (adjust using dates just before the date NVC told you), with a shipping range of that day to a few days later (July 13 - July 14 worked for the example above). Look for shipments to your beneficiary's embassy.

4) To find out if the embassy processed the packet, call the Dept of State before 5pm: 202-663-1225 press 1 then 0

5) You can also call the DoS to find out your interview date once you believe the embassy has scheduled it.

Also, you can get a jump on the required forms if you haven't already: http://germany.usembassy.gov/visa/kv_processing.html

Ok, well we called and all they could tell us was the the NVC had shipped the case on aug 24.

[Stephen + Elisha 92]

LOL, Stephen... did that one already thank you though... you are always very very helpful... and I for one really appreciate that about you!!!

I should have figured! Did you hear anything back? (I think I already know the answer to that, but I have to ask!)

[AmyStan 0]

Richard - the email address I used for the ombudsman is below. Or have you tried that? I got a reply, albeit a canned one.

cisombudsman <Cisombudsman@dhs.gov>

[missmissy 38]

Okay, wait. What will you write to the Ombudsman? Can I write too? What if we all wrote? What is an ombudsman?

[AmyStan 0]

I just wrote a general gripe back in June about lack of information once a petition is filed. I got a canned email response. I thought Richard had sent a complaint in email, but I might have missed the purpose or what exactly was occurring.

An ombudsman is someone who researches problems or helps settle complaints. The USCIS has one - must be very busy, even if not very useful.

[missmissy 38]

I just wrote a general gripe back in June about lack of information once a petition is filed. I got a canned email response. I thought Richard had sent a complaint in email, but I might have missed the purpose or what exactly was occurring.

An ombudsman is someone who researches problems or helps settle complaints. The USCIS has one - must be very busy, even if not very useful.

Wow....I guess it would be an exercise in futility to even try to get anywhere with someone like that. I would imagine that is a MORE than full time job. I bet they never really do anything, it's just a title.

[AmyStan 0]

The response I got from them in June is below. Never heard another word. I basically complained that they should have more transparency and should get their web site up to date. If VJ can do it, then that proves it can be done. I volunteered severl years ago as an ombudsman for the department of aging here in Texas - basically going to nursing homes a few evenings a month and listening to complaints. I didn't have any weight to do anything, but the state did. And the NH would try and settle anything I brought to them rather than hearing from the state. So it worked out well - just depressing in a way.

This office is obviously a paid employee and so one would think they'd have more power - but I agree I doubt they do much other than say "thanks for the mail."

Dear Sir/Madam:

Thank you for contacting the Citizenship and Immigration Services Ombudsman (CISOMB) in the U.S. Department of Homeland Security (DHS). Under the authority of the Homeland Security Act of 2002, the CIS Ombudsman assists individuals and employers who experience specific problems during the USCIS benefits seeking process, largely to identify problems and to formulate recommendations to improve the USCIS service.

We believe that first hand information from individuals like you is the best source for identifying systemic problems in the immigration benefits process. Our office will consider the information you provided as we develop recommendations to improve USCIS’ practices and procedures.

Thank you for contacting our office.

Sincerely,

CIS Ombudsman

[Stephen + Elisha 92]

NOA2 hard copy in the mail today... still stuck at NVC. Bah!

[XR600SM 0]

NOA2 hard copy in the mail today... still stuck at NVC. Bah!

Just when you are so excited to be moving along then . Been in AP since August 10th. Hopefully you want be stuck there that long.

[Richard-Joanna 1]

morning march!

Stephen... hopefully you will be out of the NVC today... they havent mentioned AP right?

Stan, I filled out a special form and sent it in as they said do not email them... My letter of discontent on this whole process I sent to the dierctor and the deputy director.

Edited September 4, 2009 by Richard-Joanna

[missmissy 38]

good luck everyone.