any suggestions what to do?

[Gemma12nel 1]

Last thursday I looked at the account where you pay both bills, I saw that the ds230 had been invoiced so I paid it, the next day friday I received a email from the NVC saying that the bill was there and to pay it. I went back to check and it said in process. A little later friday it said PAID I printed off the cover sheet. Upon checking my bank account however I see it didn't go thru the bank account, so saturday I checked it all again, it has invoiced me again, so I tried to pay again, it then told me I had already got one in process and I coulnd't pay again.

So today I checked bank account and called my bank up they don't see anything coming thru for the $400 from these people, so I called the NVC they told me they don't know what to say, check again in another week???

What will happen here? will they reinvoice me? will the payment go thru?

[Gemma12nel 1]

Think Im speaking to my self here!

If anyone else has done this I think I have now resolved it

I called the NVC again today, she told me as the payment was before the email they can't marry them up, so I have to wait till friday and she will review it again. She thinks it will all just sit on the system as it has nothing to go with

[BePatience 0]

Think Im speaking to my self here!

If anyone else has done this I think I have now resolved it

I called the NVC again today, she told me as the payment was before the email they can't marry them up, so I have to wait till friday and she will review it again. She thinks it will all just sit on the system as it has nothing to go with

I think its just system glitch give it sometime and I am sure it will show up on there system. These type of problem has occured to other VJ members so be patience and give it sometime. Do not pay that fee again as it may create even more problem.

Best of luck!

[queuedup 1]

Agreed with WaitHatter. Call NVC and speak to a supervisor once the online payment system says Paid. They will have to resolve the discrepancy between the two systems, which will probably take a week or so. Do not send anything else to NVC until this is cleared up, or it will cause more delays.

[hniHnitsuJ 8]

I have the same problem. When I looked at bill online saying paid $400, I did paid it online, and I checked with my bank account. It did clear that $400, and now I look at bill online. It shows I didn't paid. I called the NVC up, and all they saying I have to wait. Just be patient, and give it couple days. All thing will be straight out. Good luck.

[Gemma12nel 1]

The operator said it was because I paid the IV bill before the email was produced and that the payment is just sitting in the system with no documentation(the email documentation) to marry it up to. She said because the email hadn't been sent to me to say pay and I saw it online to pay and paid it thats why it messed up and it would be friday before they could look into it?