can someone please talk me through how to get hold of someone higher than customer services rep?

[Hannah+Vito 0]

we have phoned three times about our missing noa2, which we are completely convinced that they never sent to us. Our case online still says received and pending, and everytime Vito Phoned they have said that they cannot see our approval (so proves they see no more than we do on our accounts) and have even been asked how we know/found out we are approved.

We found out from nvc we were approved by letter, so that proves they have his address right and nvc told us on the phone our approval date was the 23rd of Sept. just to be doubley sure we have been approved i have my interview on tuesday yet still our account online says received and pending, and no email or correspondance from CSC, at all in regards to our approval.

the last time he phoned the lady promised to send a service request i think to get our account updated. and the last touch date has changed finally from july to november, but still says same thing. received and pending

we are hopeing that i can fly out mid feb and we have our wedding date booked for 9th of april, so we dont really have much time left to sort this out with them, if past attempts have anything to go by. and i dont really want to be out of status for any ammount of time of i can help it.

can someone please tell us what we are doing wrong on the automated options, how do we get to speak to an actual officer or representative at uscis that has more access to info than we do? because clearly thats all the call center staff have. or perhaps is it possible to go to the center its self and ask to see someone about our case? how would we go about that if its possible?

Thanks in advance Hannah.

[Sinergy 3]

Have you tried asking for a supervisor? If you ask, they will get you one

[Marmite Lovers! 0]

You ahve to ask yo speak to one Hannah. Good luck.

[MARM 7]

You can't be all nice and polite with them...you need to be firm and let them know that you are UPSET.

I was very nice and polite the first few times when they did not send me my NOA1 and the reps kept promising that they would do something about it...and then the 4th time, I had it, and I was FIRM and let them know that I was UPSET and the lady rep on the other end told me that she would get it done that same day and I asked for her ID# and the name of her supervisor (just to scare her, I was not going to report her or anything) and it worked and within that week I got my NOA1.

[luck-e and Kookie 0]

we have phoned three times about our missing noa2, which we are completely convinced that they never sent to us. Our case online still says received and pending, and everytime Vito Phoned they have said that they cannot see our approval (so proves they see no more than we do on our accounts) and have even been asked how we know/found out we are approved.

We found out from nvc we were approved by letter, so that proves they have his address right and nvc told us on the phone our approval date was the 23rd of Sept. just to be doubley sure we have been approved i have my interview on tuesday yet still our account online says received and pending, and no email or correspondance from CSC, at all in regards to our approval.

the last time he phoned the lady promised to send a service request i think to get our account updated. and the last touch date has changed finally from july to november, but still says same thing. received and pending

we are hopeing that i can fly out mid feb and we have our wedding date booked for 9th of april, so we dont really have much time left to sort this out with them, if past attempts have anything to go by. and i dont really want to be out of status for any ammount of time of i can help it.

can someone please tell us what we are doing wrong on the automated options, how do we get to speak to an actual officer or representative at uscis that has more access to info than we do? because clearly thats all the call center staff have. or perhaps is it possible to go to the center its self and ask to see someone about our case? how would we go about that if its possible?

Thanks in advance Hannah.

how did you talk to a representative when you call the USCIS? i tried to call and all i get is computer prompts. im using a VOIP phone here in the philippines. i needed to see where is my NOA2. i hope you can help me get a hold of an actual representative since my online updates says the same as yours. thanks.

[Hell0W0rld 10]

call 1-800-375-5283 then at the menu, press 1,2,3 then wait for someone to answer the phone and demand to speak to a supervisor, the cs rep will ask if they can help you, just say no because this issue requires a supervisor, then the cs rep will place you on hold while he locates the supervisor, after he locates one he will transfer your call to him.... Good Luck!!

[luck-e and Kookie 0]

call 1-800-375-5283 then at the menu, press 1,2,3 then wait for someone to answer the phone and demand to speak to a supervisor, the cs rep will ask if they can help you, just say no because this issue requires a supervisor, then the cs rep will place you on hold while he locates the supervisor, after he locates one he will transfer your call to him.... Good Luck!!

i tried doing that but the computer promt still continues with its menu. it doesnt work.

[panterchen 1]

If you are sick of calling and short of time: try an infopass appointment in a local USCIS office in the next big city. Check that out on the USCIS webpage. You cans chedule the appointment online there!! I wouldn't leave before I don't have any answers. Being polite won't help with USCIS and its employees.

[Sylvia_n_Joseph 3]

The NOA2 goes to the petitioners address usually in the US. If you need a duplicate you can get one but they want to charge you for it. Got through the prompts as if you are changing your address. That will get you to someone live. But if it was dated in Sept it has already expired.

[Sinergy 3]

You can't be all nice and polite with them...you need to be firm and let them know that you are UPSET.

I was very nice and polite the first few times when they did not send me my NOA1 and the reps kept promising that they would do something about it...and then the 4th time, I had it, and I was FIRM and let them know that I was UPSET and the lady rep on the other end told me that she would get it done that same day and I asked for her ID# and the name of her supervisor (just to scare her, I was not going to report her or anything) and it worked and within that week I got my NOA1.

I agree...its ok to say " I AM VERY VERY UPSET, AND I WOULD LIKE TO SPEAK WITH A SUPERVISOR" sound upset too lol

[Crazy & Mad 0]

Hii. Hannah+Vito

Read this like ..we don't have to worry about NOA2 if u don't have it be happy now NVC letter & ur NOA1 is enough for AOS.

http://www.visajourney.com/forums/index.ph...p;#entry1539915

If u still wanna talk of next level superviser..see this post #1296

http://www.visajourney.com/forums/index.ph...347&st=1290

[Hannah+Vito 0]

The NOA2 goes to the petitioners address usually in the US. If you need a duplicate you can get one but they want to charge you for it. Got through the prompts as if you are changing your address. That will get you to someone live. But if it was dated in Sept it has already expired.

oh we know the petitoner gets it, but he didnt get anything not even a first copy of noa2, except letter from nvc about them having it now. and apparently its needed for adjustment of status.

thanks for all your help guys, and sorry i didnt check this post for a few days, i had my interview!!! Approved!!!yey.

[sara..... 371]

The NOA2 goes to the petitioners address usually in the US. If you need a duplicate you can get one but they want to charge you for it. Got through the prompts as if you are changing your address. That will get you to someone live. But if it was dated in Sept it has already expired.

oh we know the petitoner gets it, but he didnt get anything not even a first copy of noa2, except letter from nvc about them having it now. and apparently its needed for adjustment of status.

thanks for all your help guys, and sorry i didnt check this post for a few days, i had my interview!!! Approved!!!yey.

congratulations :dance: :dance: :dance:

[Hannah+Vito 0]

The NOA2 goes to the petitioners address usually in the US. If you need a duplicate you can get one but they want to charge you for it. Got through the prompts as if you are changing your address. That will get you to someone live. But if it was dated in Sept it has already expired.

oh we know the petitoner gets it, but he didnt get anything not even a first copy of noa2, except letter from nvc about them having it now. and apparently its needed for adjustment of status.

thanks for all your help guys, and sorry i didnt check this post for a few days, i had my interview!!! Approved!!!yey.

congratulations :dance: :dance: :dance:

thanks, i even have just got the sms courier text through minutes ago, its gunna be in my hand tomorrow!! now i have to talk to my boss and ask for the morning off

[pushbrk 12,883]

we have phoned three times about our missing noa2, which we are completely convinced that they never sent to us. Our case online still says received and pending, and everytime Vito Phoned they have said that they cannot see our approval (so proves they see no more than we do on our accounts) and have even been asked how we know/found out we are approved.

We found out from nvc we were approved by letter, so that proves they have his address right and nvc told us on the phone our approval date was the 23rd of Sept. just to be doubley sure we have been approved i have my interview on tuesday yet still our account online says received and pending, and no email or correspondance from CSC, at all in regards to our approval.

the last time he phoned the lady promised to send a service request i think to get our account updated. and the last touch date has changed finally from july to november, but still says same thing. received and pending

we are hopeing that i can fly out mid feb and we have our wedding date booked for 9th of april, so we dont really have much time left to sort this out with them, if past attempts have anything to go by. and i dont really want to be out of status for any ammount of time of i can help it.

can someone please tell us what we are doing wrong on the automated options, how do we get to speak to an actual officer or representative at uscis that has more access to info than we do? because clearly thats all the call center staff have. or perhaps is it possible to go to the center its self and ask to see someone about our case? how would we go about that if its possible?

Thanks in advance Hannah.

You mean just telling them, "Vito wants to talk to the big boss." doesn't work??

If your case has already cleared NVC, you really don't need to talk to USCIS again until after you marry and file AOS.