Still No Online Tracking After Almost 3 Months!!!

[Ken1 0]

I received my NOA1 for my I-129F petition for Fiancée (K1 visa) dated September 4th and I am STILL not entered into Online Case Status system. USCIS cashed my check and my receipt number is the same on both the returned check and my NOA1, but when I enter it into the system I get a message that the system is unable to find my case. They are also not able to look up my case by case number on the phone.

I called USCIS and they were able to look me up by name, said I was in the system, not to worry and to give it a month. After a month, I called back, was told the same thing (and to give it another month) and a few weeks later I got a letter from USCIS saying that the IT department was looking into the problem. I since called once more, and was again told by the secretary "not to worry," that I was in the "real" system and that the Online Case Status system was totally unrelated to what happens with my case (that the system they use to work on the case is different from the one customers can access). However, it's frustrating and a bit unsettling not being able to see my case!

Most of the time, I'm not too worried about this as the people at USCIS are able to look up my case when I give my name and some personal info they ask for. I posted about this after a month and a half of waiting and many VJers responded assuring me not to worry. All this said, it is still nerve-racking. Any thoughts about this? Is there any way I can actually get USCIS to do something about it (their letter impressed me, but no action to follow up on it!!!)? Is there any reason for me to worry that they have lost my case or stuck it at the bottom of the pile?

Thanks and best of luck for speedy approvals for all!!!

[rocks 494]

did you enter the number without the hyphens?

[Ken1 0]

did you enter the number without the hyphens?

Yes, I entered the number without hyphens!!!

[lucie&damon 0]

Sorry for that! But you really shouldn't worry for that I think. It doesn't change anything about your case.

Even if you were in their system, their system still sucks! I got my K1 visa in August, I'm in the AOS process now, but my status online is still as "received and pending"...

[Wis-Can 0]

It would be frustrating not to be able to see it, but then you read on here about people getting their NOA2 without a touch and the system still saying received and pending. I would take some comfort in knowing that at least when you've been able to contact them they CAN find you in their system and that's really the most important think. I stopped looking at the website for a while. I was driving myself crazy, getting mad at looking at the same date, day after day. GOOD LUCK with everything!

[ThaitoUSA 15]

I am able to track and like Wis-Can, I never check. I figure my case won't be adjudicated until around Feb-March, so what would be the purpose of checking every day or every week between now and then? I'd rather spend that time chatting on here with good folks, planning for our wedding or doing something else productive. Since you have received confirmation several times that you are in fact entered into USCIS's system and your case has not been lost, there really is not much more to do but sit back, relax and wait. Or you can worry yourself sick over a site that seems unreliable at best.

[Ken1 0]

Very good words of wisdom!!! Thanks friends!

[Wis-Can 0]

I am able to track and like Wis-Can, I never check. I figure my case won't be adjudicated until around Feb-March, so what would be the purpose of checking every day or every week between now and then? I'd rather spend that time chatting on here with good folks, planning for our wedding or doing something else productive. Since you have received confirmation several times that you are in fact entered into USCIS's system and your case has not been lost, there really is not much more to do but sit back, relax and wait. Or you can worry yourself sick over a site that seems unreliable at best.

[k34 0]

Your post could have been written by me! Even though we are told that things are fine and don't worry about it, I also see posts about people not receiving hard copies of RFE's and only knowing about them because of the online status and calling to check. It would be really nice to know that everything is going as it should!

[Kincla 0]

Hi Ken,

We have the same problem and i'd like to get in touch with USCIS like you have and at least confirm my case is on their "real" system. But I'm completely lost as to how you get through to a person on the USCIS line without a receipt number?

When I call their number (800-375-5283) and enter my receipt number it tells me it's invalid and takes me in a circle over and over again without ever giving me the option of talking to someone. The other options also don't seem to have an option to get through to someone.

How did you do it? Is there another phone number I don't know about or am i missing an option?

Thanks

Emma

[Shanira 0]

Hi

I am in the same situation, eventhough its almost 1 month for us and I know many other people here on VJ that is in the same situation.

Unfortantly i can't tell you what is wrong, i wish I could, cuz it is bothering me aswell :/

Just wanted to let you know that you arent the only one

[Ken1 0]

Your post could have been written by me! Even though we are told that things are fine and don't worry about it, I also see posts about people not receiving hard copies of RFE's and only knowing about them because of the online status and calling to check. It would be really nice to know that everything is going as it should!

I hope you get approved sooooooooooooooon!!!!!!!!!

Best of luck!

[Ken1 0]

Hi Ken,

We have the same problem and i'd like to get in touch with USCIS like you have and at least confirm my case is on their "real" system. But I'm completely lost as to how you get through to a person on the USCIS line without a receipt number?

When I call their number (800-375-5283) and enter my receipt number it tells me it's invalid and takes me in a circle over and over again without ever giving me the option of talking to someone. The other options also don't seem to have an option to get through to someone.

How did you do it? Is there another phone number I don't know about or am i missing an option?

Thanks

Emma

Emma, try calling and hitting the option for "you don't know or have lost your receipt number." That should get you through to an operator.

Good luck!!!!

[DanielParul 50]

Not being able to check your case online doesn't really change anything. Sometimes cases aren't updated on the system. I know its just a nice feeling to be able to login and see your case but it can also become a hassle if you get addicted to it like I was before we got the NOA2. I started to login 3-4 times a day and that made it harder to wait.