Sydney Consulate - alternate contact?

[kaffy 2]

Long story short, my visa package hasnt arrived yet (supposed to show up by last Friday) and I'm extremely concerned it's been lost Australia Post can't launch an investigation until I get confirmation from the Consulate that the package has been posted.

I emailed them once on Sunday night, and again this morning. Usually they respond to my emails within 1 working day but I haven't heard from them yet and since this is my passport and I'm due to fly out on Friday (they know this), I am a little more anxious than usual!

I called their number (02) 9373-9200 but the lady I spoke to said that all Immigrant Visa inquiries had to be directed via email or post(?!). And there was no way she could pass a message through for me

Help!! I am getting desperate here. Does anyone know of any way I can contact them and actually speak to someone about this issue?

btw, here's what my visa approval letter said:

Congratulations, your visa application is approved.

...

There is no need to call the Consulate to follow up on the status of your visa package. Your passport and visa package will leave our office within 2 business days of your interview.

Which means it should have left there by last Thursday and I should have received it Friday (overnight delivery).

[Old Dominion 26]

Long story short, my visa package hasnt arrived yet (supposed to show up by last Friday) and I'm extremely concerned it's been lost Australia Post can't launch an investigation until I get confirmation from the Consulate that the package has been posted.

I emailed them once on Sunday night, and again this morning. Usually they respond to my emails within 1 working day but I haven't heard from them yet and since this is my passport and I'm due to fly out on Friday (they know this), I am a little more anxious than usual!

I called their number (02) 9373-9200 but the lady I spoke to said that all Immigrant Visa inquiries had to be directed via email or post(?!). And there was no way she could pass a message through for me

Help!! I am getting desperate here. Does anyone know of any way I can contact them and actually speak to someone about this issue?

btw, here's what my visa approval letter said:

Congratulations, your visa application is approved.

...

There is no need to call the Consulate to follow up on the status of your visa package. Your passport and visa package will leave our office within 2 business days of your interview.

Which means it should have left there by last Thursday and I should have received it Friday (overnight delivery).

Did anyone promise next-day delivery? Maybe it will arrive midweek.

[kaffy 2]

Yes, the Express Post envelope I provided them with is Guaranteed Next Day Delivery. The postal service verified this