No NOA received

[Moldovandish 0]

A friend of mine submitted their paperwork 3 months back. She got her biometrics appointment and took care of that, but she did not receive her NOA with the one year extention. She needs to take the trip out the country and can't do that until she gets that NOA. I suggested she get an INFOPASS appointment, but you have to select a reason for going online and she can't seem to find an option. Has anyone have to schedule an INFOPASS before? What reason should she select?

[payxibka 10,045]

A friend of mine submitted their paperwork 3 months back. She got her biometrics appointment and took care of that, but she did not receive her NOA with the one year extention. She needs to take the trip out the country and can't do that until she gets that NOA. I suggested she get an INFOPASS appointment, but you have to select a reason for going online and she can't seem to find an option. Has anyone have to schedule an INFOPASS before? What reason should she select?

Probably "You need information or other services " as "You need Service on a case that has already been filed" is possibly more applicable but the follow on options do not seem to fit the situation.

[Kathryn41 3,205]

That is the one that I selected and was able to get my appointment without a problem.

[radacos 0]

You can also select the "you are a permanent resident and have not received your card" option -- the other options did not work for me (no appts. available -- they're trying to steer people needing info or "services" toward the phone lines).

[russian_armenian 4]

I have selected "you are a permanent resident and have not received your card" option. But I doubt that it matters-you go to talk to info officer and looks like the next available officer take the next one in line no matter what option you have choosen. At least here in Pittsburgh.

A friend of mine submitted their paperwork 3 months back. She got her biometrics appointment and took care of that, but she did not receive her NOA with the one year extention. She needs to take the trip out the country and can't do that until she gets that NOA. I suggested she get an INFOPASS appointment, but you have to select a reason for going online and she can't seem to find an option. Has anyone have to schedule an INFOPASS before? What reason should she select?