VSC Phone System

[missinbrazil 0]

Hi everyone. I apologize if this is a duplicate post. I followed the instructions that were posted on how to call and get to an officer at VSC. HOWEVER, when I get to the point where I have to enter my 10 digit case number, I enter it and it says "I'm sorry you haven't entered enough digits" So I try again, I get the same message and then it thanks me for calling USCIS and hangs up on me. Anyone else having this issue?

Thank you!

Jen

[Jhatch 0]

Hi everyone. I apologize if this is a duplicate post. I followed the instructions that were posted on how to call and get to an officer at VSC. HOWEVER, when I get to the point where I have to enter my 10 digit case number, I enter it and it says "I'm sorry you haven't entered enough digits" So I try again, I get the same message and then it thanks me for calling USCIS and hangs up on me. Anyone else having this issue?

Thank you!

Jen

You have to enter in the whole number including letters. For example the EAC at the begining, just punch in the numbers that go with the letters.

[missinbrazil 0]

Thanks for the info. Such an obvious thing that I completely missed! I called and of course got the standard run around. The lady was very nice but said I can only tell you what's on the website, nothing more, go by the posted processing dates, unfortunately we're back logged, BLAH BLAH BLAH!!! When I explained to her I was frustrated because people that filed after us were getting approved she said, "well I can't believe that's true because applications are processed based on receipt date and in the order in which they were received. Just because people are posting that they've been approved doesn't mean it's true". OKEEEDOKEEE. Thanks alot for nothin'!

UGH!!!

[Jhatch 0]

Thanks for the info. Such an obvious thing that I completely missed! I called and of course got the standard run around. The lady was very nice but said I can only tell you what's on the website, nothing more, go by the posted processing dates, unfortunately we're back logged, BLAH BLAH BLAH!!! When I explained to her I was frustrated because people that filed after us were getting approved she said, "well I can't believe that's true because applications are processed based on receipt date and in the order in which they were received. Just because people are posting that they've been approved doesn't mean it's true". OKEEEDOKEEE. Thanks alot for nothin'!

UGH!!!

They must have that speech written out cause thats the same thing I hear every time I call...