NVC Live Operator too hard to reach

[kilun 0]

Hi, everybody;

My case was completed at NVC on June 11. I've been trying to call the NVC to find out if my wife has her interview scheduled yet. The automated voice message only gives me the routine "your case was completed on.... please allow 8 weeks form this date for further instructions".

Problem is, I could not get the live operator. Every time I call, I'm directed right back to the automated voice system again. The second attempt to reach an operator ends with a "goodbye".

Please give me advice on the best calling time and/or day to have an operator available at the NVC. If that's impossible, do I have any other altenatives? I truly appreciate any of your suggestions.

Regards, Kilun.

[violet18ac3 0]

Hi, everybody;

My case was completed at NVC on June 11. I've been trying to call the NVC to find out if my wife has her interview scheduled yet. The automated voice message only gives me the routine "your case was completed on.... please allow 8 weeks form this date for further instructions".

Problem is, I could not get the live operator. Every time I call, I'm directed right back to the automated voice system again. The second attempt to reach an operator ends with a "goodbye".

Please give me advice on the best calling time and/or day to have an operator available at the NVC. If that's impossible, do I have any other altenatives? I truly appreciate any of your suggestions.

Regards, Kilun.

Once it's completed at NVC, the case is forward to HCM (takes about 3 weeks to a month). Call HCM next week or so to see if they received your case or not.

Violet

[mogdog 0]

I always called the NVC as soon as they opened and never had a problem getting through. I believe it is 7:30 a.m. eastern time.

[kilun 0]

Hi, everybody;

My case was completed at NVC on June 11. I've been trying to call the NVC to find out if my wife has her interview scheduled yet. The automated voice message only gives me the routine "your case was completed on.... please allow 8 weeks form this date for further instructions".

Problem is, I could not get the live operator. Every time I call, I'm directed right back to the automated voice system again. The second attempt to reach an operator ends with a "goodbye".

Please give me advice on the best calling time and/or day to have an operator available at the NVC. If that's impossible, do I have any other altenatives? I truly appreciate any of your suggestions.

Regards, Kilun.

Once it's completed at NVC, the case is forward to HCM (takes about 3 weeks to a month). Call HCM next week or so to see if they received your case or not.

Violet

Thanks, violet. I'll have my wife try that.

I always called the NVC as soon as they opened and never had a problem getting through. I believe it is 7:30 a.m. eastern time.

Thanks, mogdog. I'll try 7:30 am tomorrow.

[CoolHand2x2y2z 0]

Kilun,

Hit redial until you get through. I had to do it maybe 15 times before I got through the other day.

Once you hear the Spanish voice telling you everyone is busy, hang up. Keep doing the steps until they let you wait for a live operator.

Good luck!

[kilun 0]

Thanks for your helpful advice, people.

I got through indeed this morning. My case didn't make it to a July interview. The nice guy at NVC told me to check back in the second week each month (that's when they schedule interviews) to see if my case has been scheduled for an interview date yet. It's a good thing to know.

Thanks again, you've been very helpful.

Kilun