January NOA1, no biometrics appointment yet

[bob71 0]

Just wondering if we are the only ones in such a situation. We called customer service about a month ago and were told to wait another 30 days before we call again. After the first phone call, we were almost sure we'll get the appointment notice in mail. Still waiting... Any advice?

[siy70 0]

Just wondering if we are the only ones in such a situation. We called customer service about a month ago and were told to wait another 30 days before we call again. After the first phone call, we were almost sure we'll get the appointment notice in mail. Still waiting... Any advice?

Make an Infopass appointment & speak to an immigration officer directly in person.

[NigerLA 1]

I experienced the same thing. You must make an info pass appointment immediately to speak to an immigration officer and ask to for an immediate biometric appointment.

[mikeH 0]

have everything documented and make info pass appt.

[bob71 0]

We went with an info pass and spoke to an officer. That was before calling customer service. We will call again and get another info pass! Thanks!

[alexandsara 0]

We went with an info pass and spoke to an officer. That was before calling customer service. We will call again and get another info pass! Thanks!

I sent my I-751 to NSC at the end of February and received the NOA from CSC on March 7th. Still waiting for a Biometrics appointment. I went for an INFOPASS appointment today but they were unable to provide any new information other than there is a backlog on the I-751s right now. He said I just have to wait and check back in another few weeks or so. Very annoying.

Alex

[bob71 0]

Hi guys,

5 months, still no Biometrics appointment. We called 4 times the customer service and went for an infopass. The customer service rep we spoke to today said nobody started working on the inquiry we did beginning of May, though it's more then 30 days, the period of time we were told to wait. Will go to a second info pass in the next few days.

My question at this point to you is how can we get to a congressman, do we just check the phone book for an address and walk in the office? Are these inquiries proven to do any good? Thanks a lot...

[MaryandMian 1]

Bob,

Here is our timeline and what I have done to try and get NOA 1 and Biometrics and we still do not have any results. Also, I am enclosing a copy of the letter from Ombudman. Contact your officials and see if you get any help but so far we are still waiting.

02/23/03 Mailed to TSC via Express Mail

02/26/08 Signed for at TSC

03/10/08 Check cashed

04/02/08 Phoned USCIS and talked to Officer Richardson and was informed case was transferred to VSC on 03/14/08 put in service request for NOA.

04/30/08 INFOPASS for I-551 stamp

05/01/08 Contacted Senator Shelby

05/06/08 Senator Shelby's office says case is in normal processing.

05/12/08 Contacted USCIS OMBUDSMAN office and see attached reply.

05/21/08 Phoned USCIS and talked to Officer Wilkens and was given canned response and asked for third service request for BIOS.

05/22/08 Contacted Senator Sessions office.

05/23/08 Contacted Congressman Bachus office and they have started an inquiry and no response yet.

05/27/08 Senator Sessions office says USCIS says we are fine they are processing 4/1/07 cases.

Letter from OMBUDSMAN below.

Office of the

Citizenship and Immigration Services Ombudsman

U.S. Department of Homeland Security

Mail Stop 1225

Washington, D.C. 20528-1225

Homeland Security

May 29, 2008

Mrs. Mary

Re: Mr.

Dear Mrs.

Thank you for your recent inquiry regarding your immigration issue.

Upon receipt of your information, the office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) initiated a formal inquiry with the U.S. Citizenship and Immigration Services (USCIS). USCIS should issue a response to you within forty-five (45) days. If you do not receive a response within this period, please notify our office.

Please be aware that although the office of the CIS Ombudsman collaborates with USCIS, it is an independent entity within the Department of Homeland Security (DHS). The office of the CIS Ombudsman is charged with assisting individuals who experience difficulties with the USCIS benefits process. Additionally, the office of the CIS Ombudsman is dedicated to identifying systemic problems in the immigration benefits process, and to recommending solutions to USCIS. Therefore, the concerns you raised in your letter will be considered as our office develops recommendations to improve USCIS' administrative practices.

Once again, thank you for contacting the office of the CIS Ombudsman, and for giving us the opportunity to serve you.

Sincerely,

Michael Dougherty Ombudsman

MD/d

Email: cisombudsman@dhs.gov

Web: http: //www.dhs.gov/cisombudsman

GOOD LUCK!

[bob71 0]

Bob,

Here is our timeline and what I have done to try and get NOA 1 and Biometrics and we still do not have any results. Also, I am enclosing a copy of the letter from Ombudman. Contact your officials and see if you get any help but so far we are still waiting.

[b]02/23/03 [/b]Mailed to TSC via Express Mail

02/26/08 Signed for at TSC

03/10/08 Check cashed

04/02/08 Phoned USCIS and talked to Officer Richardson and was informed case was transferred to VSC on 03/14/08 put in service request for NOA.

04/30/08 INFOPASS for I-551 stamp

05/01/08 Contacted Senator Shelby

05/06/08 Senator Shelby's office says case is in normal processing.

05/12/08 Contacted USCIS OMBUDSMAN office and see attached reply.

05/21/08 Phoned USCIS and talked to Officer Wilkens and was given canned response and asked for third service request for BIOS.

05/22/08 Contacted Senator Sessions office.

05/23/08 Contacted Congressman Bachus office and they have started an inquiry and no response yet.

05/27/08 Senator Sessions office says USCIS says we are fine they are processing 4/1/07 cases.

MaryandMian,

Thanks for the info; I hope there is an error in your timeline and you haven't been waiting since 2003

I will look up for senators and congresmen in my area.

[MaryandMian 1]

OOOPSSSSSSSSSS yes typo. Started in 2008.

https://forms.house.gov/wyr/welcome.shtml

[bob71 0]

Just an update... I went for an info pass today; the lady could finally see somewhere that my biometrics appointment letter was sent in February to...a wrong address!!! Two digits in the zip code were switched and was sent to a place I have never heard of. She called the service center and arranged the biometrics for today. I also called customer service three times to let them know the address is incorrect. They said somebody will call me when the system is updated. I do not what to expect in the future with my address all messed up...