OPINIONS about USCIS CUSTOMER SERVICE

[Niels Bohr 72]

Speaking with the CSR back in the day was very frustrating. Trying to find answers on the progress of you application was difficult. I didn't like it. Not only that, if you ask them a question like, " My application has been pending for a long time, and I receive no word on it. How is it doing? " Answer, " I'm sorry about this; however, you need to wait until your application has reached outside the processing time of the process. We cannot look into it for you. "

It's like trying to ram into a brick wall at 100 mph. Instead of receiving an answer, you get your brain splattered.

[Mr. Big Dog 10,747]

Personally, I don't care what accent they utilize to transmit their worthless advice.

[churipu 4]

I think they are probably foreign born and later naturalized who decided to work for immigration, there are plenty at my local office...as a matter of fact there are more people with an accent than without.

[SqdnGuns 21]

Ombudsman on USCIS National Customer Service Center and InfoPass Dec 28, 2007

http://www.murthy.com/news/n_ombncs.html

[panamania79 2]

Personally, I don't care what accent they utilize to transmit their worthless advice.

All they ever did to me was blow smoke up my (you know what).

[Karaoke 0]

Customer what ???

Hello everyone,

I think i need a break for thinking too much of the USCIS processing. I have spoke to a Customer Service last night, And here i came up for a topic to be discussed, which you can post your opinions..

I am opening this topic not to criticize but i wanted to know others opinions also if they are the same with mine..

My opinion, was that the customer service centers that we are calling," i dont think they all are based actually in US. " I believe some of the contact centers are based abroad, thats why sometimes when we call them we get to speak with those non-american accents.. And sometimes, we speak to nice person or to a rude one...

That's my opinion.. What do you think?

Thanks for sharing your opinions..

[Heracles 417]

You guys have to remember they are not Sears etc. They are not a customer service oriented agency.

[Carlawarla 1]

I didn't know they contracted out to other countries. Since a lot of people that call them have different accents, I just don't know why it's important if they have one. And again I stress....what the heck is an American accent?

[Cassie 8]

I didn't know they contracted out to other countries. Since a lot of people that call them have different accents, I just don't know why it's important if they have one. And again I stress....what the heck is an American accent?

Idon't think they do. As far as I know, the contractor that has the USCIS customer service account is based in the US.

[Scott & Lai 12]

You guys have to remember they are not Sears etc. They are not a customer service oriented agency.

No, their job is to run interferrence, so those who actually have the power to do anything don't have to deal with us...

[almaty 19]

they do a poor job as do most government agencies....poor customer service throughout the federal system

[✿Ice Rain✿ 0]

There are many "call centers" in the Philippines owned by foreigners and the agents are Filipinos..

[Nessa 23]

To work for USCIS I would say you'd have to be an American citizen, but that doesn't mean that's your birth country.

wrong. You don't have to be a U.S. ccitizen to work for them, you can be a permanent resident or a U.S. citizen.

[Carlawarla 1]

To work for USCIS I would say you'd have to be an American citizen, but that doesn't mean that's your birth country.

wrong. You don't have to be a U.S. ccitizen to work for them, you can be a permanent resident or a U.S. citizen.

Thanks Nessa, I didn't know that. I've never heard of a federal agency where you could be anything other than a US citizen to work there. Learn something everyday!

[nane1104 146]

I think I need to say something nice about these people. I have been calling the service hotline a LOT and for some reason I NEVER had someone unfriendly or rude on the other end, never had any communication problems because of an accent they might have had.

I remember a few guys who just plain out told me that they don't have the means to give me any more information than I can see online when I check my case number and adviced me to make an infopass appointment to get more detailed information.

Twice they were submitting a service inquiry and within 5 minutes I was transfered to Immigration Officers who had my case on the screen and were able to help me out.

I don't know why I have actually pretty good experiences with them!? Of course it was usually frusterating to call and they were not able to help anyway, but I never got off the phone and thought this was all BS.