OPINIONS about USCIS CUSTOMER SERVICE

[✿Ice Rain✿ 0]

Hello everyone,

I think i need a break for thinking too much of the USCIS processing. I have spoke to a Customer Service last night, And here i came up for a topic to be discussed, which you can post your opinions..

I am opening this topic not to criticize but i wanted to know others opinions also if they are the same with mine..

My opinion, was that the customer service centers that we are calling," i dont think they all are based actually in US. " I believe some of the contact centers are based abroad, thats why sometimes when we call them we get to speak with those non-american accents.. And sometimes, we speak to nice person or to a rude one...

That's my opinion.. What do you think?

Thanks for sharing your opinions..

[SqdnGuns 21]

They could be abroad since they farm out to contractors.

http://www.gao.gov/highlights/d05526high.pdf

[Alex+R 0]

My theory always was that they were inmates in Southern prisons. I always talked to someone who sounded like Britney Spears.

[mawilson 2,133]

My theory always was that they were inmates in Southern prisons. I always talked to someone who sounded like Britney Spears.

[panamania79 2]

My theory always was that they were inmates in Southern prisons. I always talked to someone who sounded like Britney Spears.

I always spoke to one who sounded like Flo from Mel's Diner.

[✿Ice Rain✿ 0]

My theory always was that they were inmates in Southern prisons. I always talked to someone who sounded like Britney Spears.

:lol: this made me laugh.. Southern prisoners. hehe

Edited March 14, 2008 by SHAPE OF MY HEART

[Carlawarla 1]

Hello everyone,

I think i need a break for thinking too much of the USCIS processing. I have spoke to a Customer Service last night, And here i came up for a topic to be discussed, which you can post your opinions..

I am opening this topic not to criticize but i wanted to know others opinions also if they are the same with mine..

My opinion, was that the customer service centers that we are calling," i dont think they all are based actually in US. " I believe some of the contact centers are based abroad, thats why sometimes when we call them we get to speak with those non-american accents.. And sometimes, we speak to nice person or to a rude one...

That's my opinion.. What do you think?

Thanks for sharing your opinions..

What do you mean a non-american accent?? There are many American's that have accents from other countries. To work for USCIS I would say you'd have to be an American citizen, but that doesn't mean that's your birth country.

[Kathryn41 3,205]

I have noticed, whenever I have visited the ASC in Atlanta, that the majority of people working there seem to have accents that obviously originated outside of the US. Still, every employee has to be an American citizen - one of the job requirements. I just thought it seemed to be a natural choice for people who had already gone through the immigration system themselves to want to work within the system. I don't know about the contracted out services though.

[almaty 19]

shape of heart..why do you hate america?

[✿Ice Rain✿ 0]

shape of heart..why do you hate america?

Hello , i dont hate AMERICA.. never i hated US.. i hope you didnt misunderstood my opening introduction though..

[almaty 19]

lol.. i was joking all hearts...

[✿Ice Rain✿ 0]

Hello everyone,

I think i need a break for thinking too much of the USCIS processing. I have spoke to a Customer Service last night, And here i came up for a topic to be discussed, which you can post your opinions..

I am opening this topic not to criticize but i wanted to know others opinions also if they are the same with mine..

My opinion, was that the customer service centers that we are calling," i dont think they all are based actually in US. " I believe some of the contact centers are based abroad, thats why sometimes when we call them we get to speak with those non-american accents.. And sometimes, we speak to nice person or to a rude one...

That's my opinion.. What do you think?

Thanks for sharing your opinions..

What do you mean a non-american accent?? There are many American's that have accents from other countries. To work for USCIS I would say you'd have to be an American citizen, but that doesn't mean that's your birth country.

hello carlawarla,

I am thinking, and in my opinion, that some of the contact centers of uscis (the customer service) are based abroad.. I dont mean those customer service who are presently living in US.. YES, when we call the hotline which is of course there is only one hotline for USCIS , we believe and we are thinking that what we are calling are really in US.. we are just connected to the hotline, but i believe that doesn't mean that the customer service we are talking to are really in soil of US.. im not saying all, Im REFERRING TO SOME... LIKE WHAT SQDNGUNS's SAID.. I believe thats true...

Being in a USCIS Customer service doesnt mean u are an american citizen , unless you are in US. . im referring to those contact centers based ABROAD..

Edited March 14, 2008 by SHAPE OF MY HEART

[ViVi and JimJim 0]

To the OP, haha yeah~I don't believe you hate America, otherwise there is no fun or enjoyment to living here for the rest of your life!!

I understand what you mean of "non-american accents", all of them MUST BE an American Citizen to work there. They just have strong accents that we might hardly hear or understand, and meanwhile, he/she can hear that we are not american born too, so some of them will be rude or harsh to us!! (That's really what I feel and my opinions)

I hope I don't need to call them anymore and my case keeps going smoother!!

[✿Ice Rain✿ 0]

lol.. i was joking all hearts...

hehehe, i thought u meant your question to me.. hehe, no prob... i secondly love USA, first is Philippines.. :luv:

[✿Ice Rain✿ 0]

To the OP, haha yeah~I don't believe you hate America, otherwise there is no fun or enjoyment to living here for the rest of your life!!

I understand what you mean of "non-american accents", all of them MUST BE an American Citizen to work there. They just have strong accents that we might hardly hear or understand, and meanwhile, he/she can hear that we are not american born too, so some of them will be rude or harsh to us!! (That's really what I feel and my opinions)

I hope I don't need to call them anymore and my case keeps going smoother!!

hehe, thank you.. yes i dont hate US.. :luv:

im referring to those uscis customer service based abroad is why i said non-american accents.. :yes: in my opinion it is existing..