Unbelievable!!!!!!!!

[pars3221 0]

Ok,

This further explains how screwed up these guys are and how lack of communication and knowledge flows....

Back on October we filled the I-751 for my wife, we got the NOA letter and that was it.. Nothing since, numerous phone calls went nowhere, just wait, did Info pass appt. on the December 31st with the Atlanta Field office and we were told again to wait. So we went ahead and made another info pass appt. and went to the Atlanta office today.. After waiting an hour, we got called up to the window. I told the officer about our situation and she immediately said "I751's don't need Biometrics" this is her word. After explaining to her that I think she might be incorrect, she got mad at me and told me again that "listen you don't need a biometrics, since it’s up to the service centers to ask for one" anyway we left and I called the customer service number and they said the same thing (I still did not believe what they were saying was true) so again after an hour I called back and asked to be escalated to another officer on the phone and that time the officer told me that yes we do need the biometrics.. Apparently what the officer says is sometimes the supervisors don't tell the front desk people that the process has changed (apparently the need for the biometrics started back on August 2006, which again 2 years later and they still don't know) I was so amazed by how dysfunctional USCIS officers and customers service people are.. If someone else had the same problem and went through what we did today than they would have been wayyyy of the road.

Unbelievable, so we wait again, they opened another inquiry case to the CSC.. So we shall see

[designermedusa 0]

I'm sorry to hear how frustrating this has been. Have you contacted your Senator yet? I wish you the best of luck.

Edited February 20, 2008 by designermedusa

[James 2]

Ok,

This further explains how screwed up these guys are and how lack of communication and knowledge flows....

Back on October we filled the I-751 for my wife, we got the NOA letter and that was it.. Nothing since, numerous phone calls went nowhere, just wait, did Info pass appt. on the December 31st with the Atlanta Field office and we were told again to wait. So we went ahead and made another info pass appt. and went to the Atlanta office today.. After waiting an hour, we got called up to the window. I told the officer about our situation and she immediately said "I751's don't need Biometrics" this is her word. After explaining to her that I think she might be incorrect, she got mad at me and told me again that "listen you don't need a biometrics, since it’s up to the service centers to ask for one" anyway we left and I called the customer service number and they said the same thing (I still did not believe what they were saying was true) so again after an hour I called back and asked to be escalated to another officer on the phone and that time the officer told me that yes we do need the biometrics.. Apparently what the officer says is sometimes the supervisors don't tell the front desk people that the process has changed (apparently the need for the biometrics started back on August 2006, which again 2 years later and they still don't know) I was so amazed by how dysfunctional USCIS officers and customers service people are.. If someone else had the same problem and went through what we did today than they would have been wayyyy of the road.

Unbelievable, so we wait again, they opened another inquiry case to the CSC.. So we shall see

Just show up at your nearest ASC with your NOA1 and see what happens. Odds are they'll do your biometrics and that will be that.

At least that's what I'd do first if I were in your position, rather than banging my head against the wall of bureaucracy.

[ForeverAmen 0]

Ok,

This further explains how screwed up these guys are and how lack of communication and knowledge flows....

Back on October we filled the I-751 for my wife, we got the NOA letter and that was it.. Nothing since, numerous phone calls went nowhere, just wait, did Info pass appt. on the December 31st with the Atlanta Field office and we were told again to wait. So we went ahead and made another info pass appt. and went to the Atlanta office today.. After waiting an hour, we got called up to the window. I told the officer about our situation and she immediately said "I751's don't need Biometrics" this is her word. After explaining to her that I think she might be incorrect, she got mad at me and told me again that "listen you don't need a biometrics, since it’s up to the service centers to ask for one" anyway we left and I called the customer service number and they said the same thing (I still did not believe what they were saying was true) so again after an hour I called back and asked to be escalated to another officer on the phone and that time the officer told me that yes we do need the biometrics.. Apparently what the officer says is sometimes the supervisors don't tell the front desk people that the process has changed (apparently the need for the biometrics started back on August 2006, which again 2 years later and they still don't know) I was so amazed by how dysfunctional USCIS officers and customers service people are.. If someone else had the same problem and went through what we did today than they would have been wayyyy of the road.

Unbelievable, so we wait again, they opened another inquiry case to the CSC.. So we shall see

You would think that after 2 years the people up front should know about any policy changes. Sorry you had to go through this.

[Canuck78 0]

I think I would have asked the officer why in the he** I had to pay $80 for biometrics if they are in their opinion, not needed!!! That is just ridiculous. I am in the same boat though. I have not made an InfoPass appt. but I sent my application in Sept. and it has been at CSC since Oct. and still no biometrics appt.

The only thing that makes me a bit reluctant to just showing up without an appt. letter is that the closest office for me is OKC which is a 4 hour drive. I am kinda worried of just being turned around and told to wait for the letter. On top of that, with all the pre-deployment stuff we are having to deal with, I really don't have the time or the gas to lose.

[Scalpel 14]

To the OP: I'm surprised that you're surprised at the USCIS. I, like most people, have lost so much confidence in them that what will actually surprise me is if they do things right and on time.

Edited February 21, 2008 by Scapel

[tammiandtom 0]

Wow, that is unbelievable and totally ridiculous. I'm so sorry for the hassle for you!

[pars3221 0]

Ok,

This further explains how screwed up these guys are and how lack of communication and knowledge flows....

Back on October we filled the I-751 for my wife, we got the NOA letter and that was it.. Nothing since, numerous phone calls went nowhere, just wait, did Info pass appt. on the December 31st with the Atlanta Field office and we were told again to wait. So we went ahead and made another info pass appt. and went to the Atlanta office today.. After waiting an hour, we got called up to the window. I told the officer about our situation and she immediately said "I751's don't need Biometrics" this is her word. After explaining to her that I think she might be incorrect, she got mad at me and told me again that "listen you don't need a biometrics, since it’s up to the service centers to ask for one" anyway we left and I called the customer service number and they said the same thing (I still did not believe what they were saying was true) so again after an hour I called back and asked to be escalated to another officer on the phone and that time the officer told me that yes we do need the biometrics.. Apparently what the officer says is sometimes the supervisors don't tell the front desk people that the process has changed (apparently the need for the biometrics started back on August 2006, which again 2 years later and they still don't know) I was so amazed by how dysfunctional USCIS officers and customers service people are.. If someone else had the same problem and went through what we did today than they would have been wayyyy of the road.

Unbelievable, so we wait again, they opened another inquiry case to the CSC.. So we shall see

Just show up at your nearest ASC with your NOA1 and see what happens. Odds are they'll do your biometrics and that will be that.

At least that's what I'd do first if I were in your position, rather than banging my head against the wall of bureaucracy.

That's what I tried to do, except the idiot officer did not allow me to do it.. Do all the field offices do walk in biometrics? Specially the Atlanta one?