Email to either address seems to work. It takes a couple of weeks to hear back from them. If you send an email to ACS you get an automatic response that they have received your e-mail.
Approx Waiting Time for Interview After Consulate Recieves
NVC Package:
4-6 Months
Issues Packet 3?
Packet 3 Contains:
Checklist of things to gather (passport, birth cert, I-134, photos, divorce decrees, etc.). Checklist must be signed and returned.
DS-230 Part I to sign and return.
***Lately packet 3 and 4 have been given on the same day***
***For some reason they do not allow you to pick them up on Wednesdays***
Issues Packet 4?
Yes
Packet 4 Contents (if known):
Appointment letter with interview date
DS-156 & 156-K
Medicals instructions and forms
***Lately packet 3 and 4 have been given on the same day***
***For some reason they do not allow you to pick them up on Wednesdays***
Forms to Consulate?
After returning checklist and DS-230 Part I, all other forms and documents are brought to the interview.
Other Forms (if any)?
Direct Consular Filing Offered?
No
If DCF Allowed: For all or only US citizen lawfully resident in country?
Can fiance(e)/spouse attend interview?
No
Visa fee payment "same day" or "in advance"?
Advance
Did embassy schedule interview or could you walk-in?
Embassy Scheduled
Visa issued same day?
No
If not what's the waiting period?
7-21 days
Is the Medical exam same day as interview?
Prior to Interview
Cost of Medical Exam?
About $300
List of doctors?
Akai House Clinic
Holy Trinity Clinic
Medlab
How many Passport Photo's Required for the medical?
3
How many Passport Photo's Required at the interview?
3
Estimated waiting time at the consulate on the day of interview?
1-4 hours
Vaccination requirements?
Yes.
Cheap and good hotels near the Consulate?
Additional Info?
Waiting to pick up packet 3 and 4 can take a full day: 7:30 am to 4:30 pm.