The Vent

[JillA 2]

So last friday afternoon I called the photocopier maintenance place to ask them to come and fix our copier. It was doing some funky line things on color copies.. anyway they told me that the copy repair guy probably wouldn't be around until the next week (which I said was fine).. so about 2 hrs later he shows up and is visibly angry with me for calling the repair line on a Friday afternoon (he tells me this).. I'm like if something is BROKEN I can't call? anyway, so he gives me all this attitude, and then tells me he doesn't have time to fix it he'll have to come back this week..

Today rolls around and I call them back and say.. he never came back to fix my copier..

So he just walks in and is huffing and puffing about how he had to wait for parts.... um... did I have that detail and did he call this week to explain that to me? nopers..

Wow, that's something you think to yourself, not say to a customer!! He really loves his job!!

[Krikit 1,163]

Holy mackerel. It's his JOB, for crying out loud. He must be really ticked at his employers. Maybe they need to give their staff some remedial customer service training. I think you should suggest it to them.

[Emancipation 2]

yep.. i'm speechless..

the funniest thing is the girl who had my job before me banned this guy from coming around.. i just thought it was some random run in they had.. apparently not

[SpiritAlight 1]

He needs a hug!

Or maybe a kick in the head.

[The_Dude 1,142]

So last friday afternoon I called the photocopier maintenance place to ask them to come and fix our copier. It was doing some funky line things on color copies.. anyway they told me that the copy repair guy probably wouldn't be around until the next week (which I said was fine).. so about 2 hrs later he shows up and is visibly angry with me for calling the repair line on a Friday afternoon (he tells me this).. I'm like if something is BROKEN I can't call? anyway, so he gives me all this attitude, and then tells me he doesn't have time to fix it he'll have to come back this week..

Today rolls around and I call them back and say.. he never came back to fix my copier..

So he just walks in and is huffing and puffing about how he had to wait for parts.... um... did I have that detail and did he call this week to explain that to me? nopers..

Wow, that's something you think to yourself, not say to a customer!! He really loves his job!!

I sort of get why he was a bit upset. I mean, today is friday, and I know that 15 minutes before I get off work, I'm suddenly going to be inundated with calls, which if I take them, I'll end up staying 90 mins to two hours later. But none the less, you have to be diplomatic about it and be a professional. He should have explained that this wasn't something that could be done today, and not been a whiner.

Treble...... rather than sitting back and watching her teeter on the precipice of sanity, wouldn't it be even more fun to just give her that nudge over?

[Emancipation 2]

So last friday afternoon I called the photocopier maintenance place to ask them to come and fix our copier. It was doing some funky line things on color copies.. anyway they told me that the copy repair guy probably wouldn't be around until the next week (which I said was fine).. so about 2 hrs later he shows up and is visibly angry with me for calling the repair line on a Friday afternoon (he tells me this).. I'm like if something is BROKEN I can't call? anyway, so he gives me all this attitude, and then tells me he doesn't have time to fix it he'll have to come back this week..

Today rolls around and I call them back and say.. he never came back to fix my copier..

So he just walks in and is huffing and puffing about how he had to wait for parts.... um... did I have that detail and did he call this week to explain that to me? nopers..

Wow, that's something you think to yourself, not say to a customer!! He really loves his job!!

I sort of get why he was a bit upset. I mean, today is friday, and I know that 15 minutes before I get off work, I'm suddenly going to be inundated with calls, which if I take them, I'll end up staying 90 mins to two hours later. But none the less, you have to be diplomatic about it and be a professional. He should have explained that this wasn't something that could be done today, and not been a whiner.

Huh? I called at like 2pm... it wasn't like i called last thing on Fri AND i told the company no rush..

[The_Dude 1,142]

What time did he show up at?

[Emancipation 2]

What time did he show up at?

4:45pm

again.. when i saw him i said.. the girls told me you wouldn't be here today... for some reason there was a disconnect between the company's info (they said he'd be there on Monday) and his brain

[The_Dude 1,142]

Well, I can imagine that he was probably a bit upset at being sent over there at 4:45, which isn't your fault, and he was undoubtedly ticked at them and taking it out on you. He was unprofessional visibly showing anger around a client anyways though.

[JillA 2]

My little vent for the day.... well I saw my first US Physician yesterday, which went well. I have high blood pressure, and had 3 months worth of meds when I moved so I had to go to the doctor to get a new prescription. The doc was super nice so I'm happy I found a good GP. Anyhoo, I went to Rite Aid today to fill my prescription. I waited about half and hour and then they called me to the front, I payed and they sent me along and didn't ask if I had been on these meds before or had any questions, even though I've never filled at Rite Aid before. (Whenever I filled a prescription at Shoppers the pharmacist ALWAYS asked if I had been on them and understood what it was, etc) So I get home and look at the bottle, it's a completely different drug name than the one I'm on and what the doc wrote down on the prescription. So I spend half and hour googling this new drug trying to figure out what it is if they made some mistake.... but it ends up being the generic brand of the med I was on in Canada. I just don't think it's professional of the pharmacy to send you away without explaining that they gave you a generic brand or to go over the drugs with you.... especially when it comes to meds you have to be really careful. If it was a mix up or something and I didn't look into it, there could be serious consequences!!

[MrsCat 6]

^ Jill I noticed the same thing with pharmacies here too. I used to get annoyed with Safeway in Edmonton, because they'd explain the same thing over and over each time I filled my BC.

Here I got new meds, I'd never had before and once I picked them up, I was on my way. No explanation what so ever.

But the next time I filled my antibiotics, we went to Long's Drugs (I think its local), I asked the pharmacist about generic vs brand and drug interactions. She was super helpful and explained what our planned covered (not the brand name) and any interactions with stuff I'm on. I guess you have to ask here. Which is strange in the land of constant worry of lawsuits.

Edited January 23, 2009 by MrsCat

[JillA 2]

^ Jill I noticed the same thing with pharmacies here too. I used to get annoyed with Safeway in Edmonton, because they'd explain the same thing over and over each time I filled my BC.

Here I got new meds, I'd never had before and once I picked them up, I was on my way. No explanation what so ever.

But the next time I filled my antibiotics, we went to Long's Drugs (I think its local), I asked the pharmacist about generic vs brand and drug interactions. She was super helpful and explained what our planned covered (not the brand name) and any interactions with stuff I'm on. I guess you have to ask here. Which is strange in the land of constant worry of lawsuits.

You're right, I guess the only way to find out is to ask and they don't offer the info... speaking of the land of lawsuits, I had to sign a mountain of consent forms at the doc. There was actually a "voicemail consent form" which made me laugh. You had to sign your authorization that they can leave medical results on your voicemail (Except HIV results) and you can't sue them if someone in your household other than yourself picks up the message and you don't want anyone else to know the results. I was like really? People sue for that!?

[MrsCat 6]

^ Jill I noticed the same thing with pharmacies here too. I used to get annoyed with Safeway in Edmonton, because they'd explain the same thing over and over each time I filled my BC.

Here I got new meds, I'd never had before and once I picked them up, I was on my way. No explanation what so ever.

But the next time I filled my antibiotics, we went to Long's Drugs (I think its local), I asked the pharmacist about generic vs brand and drug interactions. She was super helpful and explained what our planned covered (not the brand name) and any interactions with stuff I'm on. I guess you have to ask here. Which is strange in the land of constant worry of lawsuits.

You're right, I guess the only way to find out is to ask and they don't offer the info... speaking of the land of lawsuits, I had to sign a mountain of consent forms at the doc. There was actually a "voicemail consent form" which made me laugh. You had to sign your authorization that they can leave medical results on your voicemail (Except HIV results) and you can't sue them if someone in your household other than yourself picks up the message and you don't want anyone else to know the results. I was like really? People sue for that!?

Whoa - never heard of that before!

[thetreble 19]

^

Happened to me too! They put me on one type of BC when i first came to the US. 5 months later when I went to get my monthly refill I realized it was a totally different package.

So I get home and call them and they were like, "yes it's the same thing...we don't carry the other one any more.."

And you didn't inform me or this and you can make these decisions without consulting my doctor?

I told my mum about it and she flipped. She thought it was terrible.

[Krikit 1,163]

Wow. Thanks for the heads up. That's crazy. No wonder you hear of so many accidental deaths with prescription medication here.