Anyone here tried sending an email to the Office of the Ombudsman??

[janelance143 13]

Hello everyone!

I just want to ask if any of you here tried sending an email to the Ombudsman for a case assistance due to a USCIS mistake? Can you share your experiences please?

I sent an email today and I am hoping that they will respond to my email as soon as possible.

Our case problem is this (the same with what I emailed to the Ombudsman):

1. We received a Notice of Action Form I-797 from USCIS stating that our case has already been approved. (Please see attached file for the copy).

2. The approval notice additionally states that the beneficiary (Me) is RESIDING in the U.S and must apply an Adjustment of status and need to obtain Form I-824 and pay for the fee so we could move on to the NVC stage. --- THIS IS NOT RIGHT. THE BENEFICIARY (Me) IS NOT YET IN THE U.S RIGHT NOW. WE FILED AND WAS APPROVED WITH A SPOUSAL VISA PETITION SO I COULD LEGALLY ENTER THE U.S SO THAT MEANS I AM NOT IN THE U.S YET. OUR CASE SHOULD HAVE BEEN FORWARDED AUTOMATICALLY TO NVC FOR FURTHER VISA PROCESSING.

3. My husband called USCIS and NVC to ask for an update. At first he was told to wait. The next time he called he was told our case has already been reviewed and already forwarded to NVC. But when he called NVC, they said our case is not there yet.

4. Our lawyer received a letter stating that our case was sent back TSC to be reviewed. Our lawyer said we will surely hear a response within 120 days. -- MY HUSBAND AND I WOULD LIKE TO INSIST THAT IT IS UNFAIR FOR US TO WAIT FOR (POTENTIALLY) SUCH A LONG TIME JUST BECAUSE USCIS MADE A MISTAKE IN SENDING THE WRONG NOTICE OF ACTION.

5. Our case should have been in NVC by now for further processing. We SHOULD NOT file for Adjustment of Status/Form I-824 for them to forward our case in NVC because I AM NOT (the beneficiary) IS NOT YET RESIDING AND HAVE NEVER BEEN IN THE U.S YET.

[JbTin 51]

Was he able to talk to a supervisor at uscis? If it was uscis' fault, you should demand for an expedite..

[janelance143 13]

Hello krispykreme!

He was able to talk to an officer that time but Im not sure if that was a supervisor? Because the operator who first answered his call told him to wait because he will forward the call to an officer. Then that officer told him our case has already been reviewed and forwarded to NVC (which wasn't true like I said above). The officer in fact admitted that it was a USCIS mistake and that we should hear something within 14 business days (my husband called 2nd week of December). But until today we haven't received any news yet and everytime we call they will tell us to wait.

It's so sad that we have to wait due to other people's mistake :'(

[JbTin 51]

Im so sorry this happened to you :/ wish i could help but i/we dont have any experience sending a letter or email to the ombudsman.. But u should try and ask help from them, and keep calling uscis and talk to an officer or supervisor. Follow up ur case and ask them if they can expedite it since it's already passed 14 business day and it was clearly their fault. I hope they will be able to fix it soon.

[janelance143 13]

Thank you Krispykreme!

I hope others who are in the same situation could help us.

[lucybelle 453]

I've contacted the ombudsman twice and will send in another complaint next week. They usually take a month or so to reply.

Good luck.

[janelance143 13]

I've contacted the ombudsman twice and will send in another complaint next week. They usually take a month or so to reply.

Good luck.

Thanks Lucybelle!

I've read post from other sites that says they actually reply the day after you sent them an email. But if they don't we can wait for about 10 days because they might be reviewing your case and already sorting it out.

I'm looking forward for a postive feedback from them.

[janelance143 13]

I've contacted the ombudsman twice and will send in another complaint next week. They usually take a month or so to reply.

Good luck.

Hi Lucybelle!

Just a quick question. When you emailed the Ombudsman did they replied that they received your email and they're entering it to the system? They actually replied to my email and that's what they said. It says it might take up to 3 weeks before they enter our case to their system and take action to it.

[lucybelle 453]

Hi Lucybelle!

Just a quick question. When you emailed the Ombudsman did they replied that they received your email and they're entering it to the system? They actually replied to my email and that's what they said. It says it might take up to 3 weeks before they enter our case to their system and take action to it.

Yes, that's what they do. They email you saying they got it, then it takes about a month for them to actually process the request.

[janelance143 13]

Yes, that's what they do. They email you saying they got it, then it takes about a month for them to actually process the request.

Ok, Thanks a lot!