Service request for green card production - do they work?

[grinchus 11]

Hi VJers,

My husband is an August filer. We were approved for ROC on April 29th and our status update in USCIS said that card production was ordered on June 10th. We called today because it is July 11th, meaning we have allowed 30 days for the card to arrive - and it has not.

The nice lady at UCSIS took a service request and gave us a referral number. Does someone actually call you back when you put in a service request? or do they just get on the ball and mail you your card already? I would appreciate hearing from others who have put in service requests.

Thanks!

P.S. We can't get an InfoPass appt or anything because he is currently in his home country visiting his family. He had a ticket to leave before the GC came (we thought we had allowed for plenty of time - ha!). He is traveling on his exp GC and his initial NOA extending his GC one year (through October 2013). He also has his original approval letter with him from April 29th. Is it possible his card isn't coming because they know he left the country in May? I'm not sure how coordinated everything is. Anyway, if deemed necessary he will go to the US consulate in Naples to get an I-551 stamp, but it would be much easier if he didn't have to.

Edited July 11, 2013 by grinchus

[rov 7]

I would just wait until your Husband is back and let him deal with it.

He is already approved so he should be fine.