Frustration with USCIS error

[goonergirl 2]

I am so frustrated with USCIS!!! They screwed up and didn't send my approved petition on to NVC (they thought we were adjusting status but we clearly put his foreign address and foreign embassy, which they confirmed was the correct way to do it and so they admit it was their error). It has now been 37 days since I asked them to fix this (with a service request that said wait 30 days for response). When I called back 10 days after the first service request to check they said it should have been expedited so they put in an expedite request, but that came back saying wait 45 days from that second date! Now they are saying they must do the "expedite" one first even though they haven't even dealt with the first request which is beyond the response time! How can 45 days be expedited when 30 days was the initial waiting time???

Do you think I should get my congressman involved? August 1st will be 5 months since we filed and even though it was approved they still have not fully dealt with our case.

[ameribrit 37]

I am so frustrated with USCIS!!! They screwed up and didn't send my approved petition on to NVC (they thought we were adjusting status but we clearly put his foreign address and foreign embassy, which they confirmed was the correct way to do it and so they admit it was their error). It has now been 37 days since I asked them to fix this (with a service request that said wait 30 days for response). When I called back 10 days after the first service request to check they said it should have been expedited so they put in an expedite request, but that came back saying wait 45 days from that second date! Now they are saying they must do the "expedite" one first even though they haven't even dealt with the first request which is beyond the response time! How can 45 days be expedited when 30 days was the initial waiting time???

Do you think I should get my congressman involved? August 1st will be 5 months since we filed and even though it was approved they still have not fully dealt with our case.

Yes, get your congressperson involved(although they are all slightly busy right now). USCIS need to expedite due to their error, but getting them to do this will probably only be acheived by a congressional inquiry happening. ...... Good luck

[goonergirl 2]

Thanks for your response and the encouragement to contact my congressman. I was a bit weary to do so, but I guess that is part of their job to help the people in their district. Anyway, today somebody from his office contacted USCIS on our behalf. They said that USCIS has 30 days to respond to them now. It feels a little more comforting knowing that somebody else is on our side trying to get them to fix this. Although I will be skeptical and anxious until our case is finally received by NVC. I just hate not knowing where we stand!