Did I sent Package 3 to the wrong address?

[carolineden11 2]

I sent package 3 to Montreal on March 22 through the DHL in London, Ontario. I had heard mixed opinions about whether I should send my documents to 1155, rue Saint-Alexandre or 315 Place d'Youville Suite 500. However, the staff at the DHL in London said that everyone was sending visa packages to 1155, rue Saint-Alexandre so that is where I sent my application. I still have not heard back about package 4 and other people that sent package 3 around the same time have already heard back about package 4. Now I am worried that I sent my application to the wrong address. Has anyone sent package 3 to 1155, rue Saint-Alexandre recently? If I sent it to the wrong address, what can I do?

Thank you for your advice and support!

[JeannieL 44]

All mail goes to the 315 Place d'Youville Suite 500. address now. It was being forwarded from the old address to the new but I read somewhere that it was going to be returned after a certain date. I would call DOS on Monday and see if your packet 3 was logged. Ask them if you should resubmit.

[carolineden11 2]

But if it was returned, wouldn't I have heard something?

[JeannieL 44]

I'm not sure of their process of returning things. I suggest you call DOS on Monday and see if Montreal has logged your packet 3 yet. If not I would tell them that you sent to the wrong address and ask what they advise. It has been almost a month since you sent it, it should have been logged by now. They might suggest sending another packet to the right address, do you have copies that you can send? Let me know how you make out.

[carolineden11 2]

I made copies of everything so it wouldn't be a problem to send everything again (just a pain in the butt). My tracking number from DHL shows that it was delivered and someone signed for it so I think it made it. However, I will call Monday morning to confirm. Does it normally take this long?

[JeannieL 44]

Have you called DOS at all to see if packet 3 was logged? It can take some time but usually not more than a couple weeks. Let me know what you find out.

[carolineden11 2]

I'm going to call tomorrow to see if it was logged. I certainly hope I didn't just let a month pass by without making any progress. My wedding is in the fall and my fiance is in the military so we have a very narrow window of opportunity to get married before he deploys again. I don't understand why the DHL staff would tell me to send it to the wrong address and why they don't make that more clear on the website!

[JeannieL 44]

Fingers crossed that you get the word that your packet it logged. I am not sure why DHL would give you the old address. The only thing I can think of is, because they are a courier company, they would be used to going to the physical address instead of the "mailroom address" You should contact them and let them know that they gave you the wrong address. When I sent mine back it was the old address, they were just transitioning to the new address. If packet 3 was logged, ask them if packet 4 has been sent or if you are eligible to book your interview. You can do that before physically receiving packet 4.

[xtreme 1]

your package will get to the consulate..i sent my passport through DHL to the physical address and they recieved it..

[carolineden11 2]

I just called and they said it wasn't logged and I just lost a month of time because I sent it to the wrong address. I have to try sending it again. Do I have to use DHL? The closest office is 2 hours away and I don't want to take another day off school to drive to London.

[Kimbear 53]

they must have changed the mailing address, as i sent my stuff to 1155 which was also the address for the interview. either way it will get there. just give it a few more days.oh and i think montreal was backlogged so it took literally a month for dos to see it was logged into the system.

Edited April 18, 2011 by Kimbear

[K and T 0]

I just called and they said it wasn't logged and I just lost a month of time because I sent it to the wrong address. I have to try sending it again. Do I have to use DHL? The closest office is 2 hours away and I don't want to take another day off school to drive to London.

That sucks

you do not HAVE to use DHL. You can use whatever you want (CanadaPost, UPS, DHL, etc) but it is recommended that you use something that can be tracked. Personally I recommend UPS..but that's because I work for them

[JeannieL 44]

I used Canada post Xpresspost. It took 3 business days to get there. It is an extra $1.50 for a signature and well worth it. You can track it online and the signature will show. I wouldn't wait any longer. I would send another package. Worst thing that can happen is they will two packages. Make sure that you put your MTL case number on the envelope and at the top of the checklist.

[JeannieL 44]

they must have changed the mailing address, as i sent my stuff to 1155 which was also the address for the interview. either way it will get there. just give it a few more days.oh and i think montreal was backlogged so it took literally a month for dos to see it was logged into the system.

Montreal did change their mail room address back in January or February. On the website it said that mail would be forwarded up until a certain date.

[GLo 0]

As noted by some of the replies, you can send Packet 3 using other delivery options besides DHL. I used Xpresspost (using the old address since it was not updated) and it was forwarded to the appropriate address. Whatever you use, always have a copy of your documents and always use some sort of tracking. That way you won't create even more stress.