NVC is giving me the runaround and a panic attack, help?

[TSC Blackhole 11]

I was one of the unfortunate 36,000 people that were involved in the CSC-TSC-CSC debacle. I finally entered NVC after 7 months of waiting. Because I will be interviewing at the Montreal Consulate, I was able to optin for electronic processing. On 2/24 I emailed my I-864 to NVC electronic. Had to wait a little bit to email the DS-260 supporting documents because my husband had to order his birth certificate. I emailed the DS-260 supporting docs on the 24th of March and decided to call NVC that same day to see if they had reviewed my I-864...they said they never received it. Very odd because I emailed it over 20 days prior, so I emailed it again on the 24th of March.

I called up the AVR about 13 days in and it had changed saying they received my documents and I was missing some information. I phoned, and NVC said that it was probably in response to what I sent on 2/25, maybe because I only sent one of the two packages. Then a few days later I received an email from NVC dated 4/13 that was a checklist of things I was missing. It included literally EVERYTHING that I sent to them on 3/24. So at this point, being very frustrated, I contacted someone who works in my senators office that had started to help at the USCIS stage.

I got a response from her today and this is what NVC told her: That I physically MAILED the I-864 to them on 2/25(I did no such thing) and that though I have recorded proof of the email I sent to NVC w/the attachments, NVC insists they never received it NOR did they send me a response to it.

Once I got that email I literally flipped out. I went home to ream NVC out, and my phone line was dead, which was probably a good thing. So in the meantime I crossed my fingers and prayed that I had received an automated response on March 24th when I sent NVC 2 emails, with 2 separate attachments. I found both responses from NVC on the 24th, and even the one from 2/25, in which NVC sent me an automatic response to my submission.

I am just wondering what sort of recourse I have. I tried calling NVC just a few minutes and ended up bawling as usual, and the guy on the other end said that it hasn't been 20 days since I sent those docs on the 24th of March, so what was I worrying about. I know that the woman at the senator's office got as far as the congressional liasons office, so that would make me assume that she would know more than the idiot I talked to. I seriously cannot call NVC anymore because I can't maintain any composure because this whole Visa process has been so horrible I just want to scream.

If anyone has any advice on what I should do(or not do) next that would be very helpful. I don't know where I would be without Visajourney Thank you!

[ceciliaottawa 0]

Ask to speK to a supervisor at NVC. I had (still have) problems there as well and most of the time the operators were wrong and I would have kost a lot of time if I had not talked to a supervisor.

Good luck

[TSC Blackhole 11]

Thanks, I've tried a few times and I'm still not getting anywhere. NVC has messed up so many times I just wish that I was granted an automatic expedite. I am wondering if the senator's aid I am working with will/can get farther than I can, and if I should just let her deal with it. She is super hard-working and helpful. I ended up hanging up on NVC this last time that I called because I was so frustrated. Hope that doesn't go into my file...

[Darnell 8,478]

did you get any notice that the OPT IN was successful ?

for China-bound filers, this IS an email notice. I tell em to send in stuff AFTER that notice arrives.

I have been worried about EP this year, as it really seems the 'email hole' at nvcelectronic@state.gov is a pile of sh|t, all the way round.

Edited April 16, 2011 by Darnell