How to get a human on the NCSC customer support line

[elingeniero 0]

I'm ready to scream. it's been 5 months exactly since I got the receipt.

Called NCSC support line, followed the menu tree to where I was supposed to enter my receipt number. Entered it, and then it told me I didn't enter enough digits. I'm sorry, I did enter enough digits dammit!!!!!!! This is exactly the same number I use to access my case status online. I listened to all the rest of the menus. There seems to be no way to get a human being to talk to about my case.

What can I do? This has all the appearance of a classic IT SNAFU, the kind you don't want to be caught in the middle of. Please help!!!

[TwoCats 55]

I'm ready to scream. it's been 5 months exactly since I got the receipt.

Called NCSC support line, followed the menu tree to where I was supposed to enter my receipt number. Entered it, and then it told me I didn't enter enough digits. I'm sorry, I did enter enough digits dammit!!!!!!! This is exactly the same number I use to access my case status online. I listened to all the rest of the menus. There seems to be no way to get a human being to talk to about my case.

What can I do? This has all the appearance of a classic IT SNAFU, the kind you don't want to be caught in the middle of. Please help!!!

Did you put in the digits for EAC/WAC? (922/322)?

Also, try the instructions here: http://www.visajourney.com/forums/topic/293330-calling-uscis/

Edited March 1, 2011 by TwoCats

[LoveinPeru 2]

when you go through the menu, press the number for lost/forgot my case number and you will get a person quickly. It's worked everytime for me! Also, what twocats said about entering WAC/EAC as numbers.

[james&olya 1,121]

I'm ready to scream. it's been 5 months exactly since I got the receipt.

Called NCSC support line, followed the menu tree to where I was supposed to enter my receipt number. Entered it, and then it told me I didn't enter enough digits. I'm sorry, I did enter enough digits dammit!!!!!!! This is exactly the same number I use to access my case status online. I listened to all the rest of the menus. There seems to be no way to get a human being to talk to about my case.

What can I do? This has all the appearance of a classic IT SNAFU, the kind you don't want to be caught in the middle of. Please help!!!

Agree with the other posters about entering the numerical digits for the letters first. I called today, entered the numbers only and got the message you did. Then I entered it again with a '922' (for WAC) first followed by the other numbers and was talking with a real person immediately!

[John+Lourdelie 28]

Don't press any buttons at all. This will make the system think that you have a rotary phone. A Tier 1 operator will come on soon. They might speak in Spanish. Just say 'English please'. Now you have a 'real' person. If you don't get the answer that you want after speaking to the Tier 1, ask for a Tier 2 ISO. They have access to much more information.

John

[Afrikan Queen 11]

I was having the same trouble as you were. Come to find out, there was one number that i kept skipping. Double-check your numbers, maybe you really did miss a number.