fedex .. screw you

[sanjay2011 1]

Just got off phone with fedex. here is my story

i got an rfe at nvc, they wanted original birth and marriage certificates. I asked my wife to send it via fedex (from india)

it was sent on february 7th and was supposed to be delivered on february 10th, it reached Memphis, TN the international hub of fedex on february 9th, but was not delivered on 10th. I called they said they are having some snow issues.

I called the next day, they said it was with customs. It was just a fedex envelope with 2 docs I knew it couldnt take so long, i was calling few times a day, finally on 12th, after like 15 calls, one agent said they have not had a physical scan of my package.

They started a trace on I called pretty much few times a day for last couple weeks, they did a trace on it. They had a trace agent working on it, and no one got back to me till yesterday, and they said they completed the trace they cant find it, I should file for claims to get the money back . I cant believe the level of incompetence, they lost the damn originals. so ya thanks fedex

[Lisamarie 79]

That's awful, sorry to hear that.......I hope it won't set you back too much in the process, and financially. I know it's expensive to mail Fed-Ex to or from another country.

[Wayne and Claudia 40]

It's sad but out of millions and millions of documents it happens from time to time. I don't like to hear the occasional traveler scream about a 15 minute delay but I tolerate it. When you become perfect please call Fed Ex and complain. It happens to all humans.

[sanjay2011 1]

It's sad but out of millions and millions of documents it happens from time to time. I don't like to hear the occasional traveler scream about a 15 minute delay but I tolerate it. When you become perfect please call Fed Ex and complain. It happens to all humans.

Well I'm not screaming at fedex anymore, cause over last 10 or so days I sort of realized they were not going to find it. But ya, I will be scared to use them again, actually will try my best not to use them again.

@LisaMarie ...yea it was more expensive to use fedex..I just thought they be more reliable oh well .. stuff hapens...now its not the financial aspect but the time to get the docs again and sending it to NVC which worries me.

[Wayne and Claudia 40]

Well I'm not screaming at fedex anymore, cause over last 10 or so days I sort of realized they were not going to find it. But ya, I will be scared to use them again, actually will try my best not to use them again.

@LisaMarie ...yea it was more expensive to use fedex..I just thought they be more reliable oh well .. stuff hapens...now its not the financial aspect but the time to get the docs again and sending it to NVC which worries me.

Thanks for understanding. My uncle flies internationally for fed ex so I took the post a little personal. They and all cargo pilots fly in weather you can't imagine to insure things are delivered. The package will be found and the originals will be returned

[ER97SA 0]

Well I'm not screaming at fedex anymore, cause over last 10 or so days I sort of realized they were not going to find it. But ya, I will be scared to use them again, actually will try my best not to use them again.

@LisaMarie ...yea it was more expensive to use fedex..I just thought they be more reliable oh well .. stuff hapens...now its not the financial aspect but the time to get the docs again and sending it to NVC which worries me.

Call and talk to some upper level Fedex manager and demand free shipping of next package and refund of your money!

[Lisamarie 79]

Except for your process being delayed, I don't think you have to worry about time. As far as I know, your documents can stay at NVC for a year before they expire. Someone please correct me if I am wrong.....

Well I'm not screaming at fedex anymore, cause over last 10 or so days I sort of realized they were not going to find it. But ya, I will be scared to use them again, actually will try my best not to use them again.

@LisaMarie ...yea it was more expensive to use fedex..I just thought they be more reliable oh well .. stuff hapens...now its not the financial aspect but the time to get the docs again and sending it to NVC which worries me.

lol...I was wondering if you were a Fed-Ex employee after reading your comment......

Thanks for understanding. My uncle flies internationally for fed ex so I took the post a little personal. They and all cargo pilots fly in weather you can't imagine to insure things are delivered. The package will be found and the originals will be returned