California Service Center To Texas Service Center

[RichiJenny 14]

I'd also encourage people (beneficiaries) in other countries to write to their local government. Their government CANNOT have any influence over the uscis obviously, but they in turn will write to the specific country where the actual US Ambassador is, and he / she can contact the uscis and find out what is going on.

Whether it will work in all cases/countries, Ive no idea, all I can tell you it helped in our case. With the US Ambassador to London contacting the uscis and informing them of the situation.

[skynaut 29]

I have found this old site http://www.vkblaw.com/law/tscguide.htm and they give TSC telephone and fax numbers, does anyone know if they haven't changed?

[Val and Gary 29]

I have found this old site http://www.vkblaw.com/law/tscguide.htm and they give TSC telephone and fax numbers, does anyone know if they haven't changed?

Well, the telephone number is not a working number, so I doubt the faxes are either.

Good research and digging though Skynaut.

Keep the faith...

[Val and Gary 29]

Here are some email addresses we all need to be mailing....

If you contacted the National Customer Service Center with a case-related inquiry and more than 30 days have passed and you have not received a response, you may email the appropriate USCIS Service Center with your inquiry:

• Texas Service Center: tsc.ncscfollowup@dhs.gov

If you do not receive a response within 21 days of contacting the Service Center, you may contact the USCIS Headquarters Office of Service Center Operations by email at SCOPSSCATA@dhs.gov.

External Stakeholders

The Public Engagement Program engages external stakeholder groups to build collaborative relationships so that customers can be better informed, and so that issues and/or concerns can be raised and addressed. If you would like to contact the HQ Public Engagement program or a Community Relations Officer in your area, please use the following email addresses:

• Headquarters: Public.Engagement@dhs.gov
• Western Region: WRO.CommunityRelations@dhs.gov
• Central Region: CRO.CommunityRelations@dhs.gov
• Northeast Region: USCIS-NER-Community-Relations@dhs.gov
• Southeast Region: SoutheastRegion.CommunityRelations@dhs.gov

USCIS Ombudsman Liaison

The USCIS Ombudsman Liaison Unit (OLU) is responsible for managing the flow of information between USCIS and the Ombudsman's Office. The OLU responds to questions posed by the Ombudsman's Office, coordinates and prepares responses to the Ombudsman's formal recommendations and annual reports, and facilitates the implementation of policies and procedures to ensure that USCIS customers receive the best possible service.

To help improve customer service, we seek feedback from our customers, stakeholders, and affiliated agencies to help identify issues that directly affect you. Email the Ombudsman Liaison Unit at OLUInquiries@dhs.gov. Please explain your concern, question, or suggestion as clearly as possible. Regrettably, we cannot post any inquiries online if they have case-specific or personal information in them.

Report USCIS Employee Misconduct

Anyone with knowledge or suspicion of criminal violations, misconduct, wasteful activities or allegations of civil rights or civil liberties abuse by a USCIS employee should report specific information such as date, time and location of the incident, the specific nature of the alleged misconduct, and the name(s) of employee(s) involved, to the DHS Office of the Inspector General (OIG) by any of the following ways:

• Toll-free DHS Hotline at 1-800-323-8603
• By fax at 202-254-4292
• Via email at dhsoighotline@dhs.gov

SOME FOOD FOR THOUGHT FOR YOU ALL.

Edited January 13, 2011 by Val and Gary

[fermat 32]

I used form 7001 available on the ombudsman website (link is somewhere in this thread). I would use the form because I think then they are obligated to respond to it.

I sent a letter out to him last week haven't heard back yet but will post soon as i do.

[Val and Gary 29]

To take a leaf out of Richi's book,

Here is our FACEBOOK if anyone wants to add us. We're all in this together, so why not.

FACEBOOK

[Nile_Romance 5]

Here is the transcript from Laurel Scott's chat.

Iminca: FromSTARS:For all of us whose I130s were transferred from CSC to TSC, what options do we have other than contacting members of congress?

Laurel: Having your case transferred from CSC to TSC is not a problem. In fact the reason they do it is to process your case faster. There's no reason to be upset about it. You should instead be thankful.

Iminca: From: DanTes

I-130 petition for my spouse was received by CSC on 07/27/2010, and was transferred to TSC on 11/03/2010. I received I-797C approval notice from TSC dated 11/23/2010. Received a letter from USCIS, in response to my service request, on 12/23/2010, stating: "Your application was ordered approved in November, However, the processing is not complete. The application has not been transferred to the National Visa Center, and the approval letter has not been sent. A request has been made to the adjudicating officer to complete the processing of this application". Was my petition approved by mistake? What sort of "processing" takes place at the service center after the petition has been approved? I understand that thousands of petitions were transferred from CSC to TSC ostensibly to "speed up processing". Do you have any insight as to what could possibly be happening with my petition?

Laurel: It sounds like the individual adjudicator made some sort of behind-the-scenes administrative error. He may have forgotten to sign something or forgot to enter something in the database or something like that. You may never find out what he forgot to do. This sort of thing is not unheard of. There's not much you can do about it. It's human error.

Iminca: from Xelance: You may have already answered this from DanTes question..but here it goes. Do you know what is going on at Texas Service Center? Does the 5 month processing time really start over if your case is transferred to a different center? I was originally a California Service Center filer with an NOA1 date of July 2nd and was transferred in November along with many other petitions..I have yet to get my NOA2 6 months later, while California Service Center September filers seem to be getting theirs already. Have you got any word about what happened there and WHY they decided to transfer us instead of September/ October filers? What a horrible, unthoughtful move....Thanks for any insight you can give us!

Laurel: Have you ever been in a traffic jam and you switch lanes because the next one over is moving faster. But then as soon as you get in the other lane it slows down and the one you were just in is moving faster. CIS was trying to move your case along faster. It didn't work out, but the move was not horrible or unthoughtful

rich: Laurel: reading on various websites theres so many petitions been passed to TSC from CSC. I know the objective was to speed things up, but its not worked. Have you any idea what will happen, a lot are July filers for Spousal visas, were told they'd been approved in Nov/Dec - but have not received their hard i797c notice, nor does the nvc have record of them. do you think the good idea has lead to a major problem with Texas SC?

Laurel: Wow, lots of questions about this. If it's an entire class of individuals and not a single case wherein an office-wide error has occurred, then I would presume CIS is aware of the problem and I would give them a little time to resolve it. Your attorney can check with the AILA liaison for TSC to get more information. I'll see what I can find out and I will post it on the 'news' section on the main page of my website.

I noticed that Laurel gave a standard "USCIS like" answer for the 1st two but on the 3rd one she started to see that it was a system wide problem and plans to look into it.

Thank you RichiJenny for making the suggestion for this approach and for posting the transcript. Thanks also to all of the individuals who sent in their questions. It looks like having more that one of you involved did the trick. I am anxious to see if she finds out anything.

By the way - Does anyone know what an "AILA Liason" is?

[nab 74]

Here are some email addresses we all need to be mailing....

If you contacted the National Customer Service Center with a case-related inquiry and more than 30 days have passed and you have not received a response, you may email the appropriate USCIS Service Center with your inquiry:

• Texas Service Center: tsc.ncscfollowup@dhs.gov

If you do not receive a response within 21 days of contacting the Service Center, you may contact the USCIS Headquarters Office of Service Center Operations by email at SCOPSSCATA@dhs.gov.

External Stakeholders

The Public Engagement Program engages external stakeholder groups to build collaborative relationships so that customers can be better informed, and so that issues and/or concerns can be raised and addressed. If you would like to contact the HQ Public Engagement program or a Community Relations Officer in your area, please use the following email addresses:

• Headquarters: Public.Engagement@dhs.gov
• Western Region: WRO.CommunityRelations@dhs.gov
• Central Region: CRO.CommunityRelations@dhs.gov
• Northeast Region: USCIS-NER-Community-Relations@dhs.gov
• Southeast Region: SoutheastRegion.CommunityRelations@dhs.gov

USCIS Ombudsman Liaison

The USCIS Ombudsman Liaison Unit (OLU) is responsible for managing the flow of information between USCIS and the Ombudsman's Office. The OLU responds to questions posed by the Ombudsman's Office, coordinates and prepares responses to the Ombudsman's formal recommendations and annual reports, and facilitates the implementation of policies and procedures to ensure that USCIS customers receive the best possible service.

To help improve customer service, we seek feedback from our customers, stakeholders, and affiliated agencies to help identify issues that directly affect you. Email the Ombudsman Liaison Unit at OLUInquiries@dhs.gov. Please explain your concern, question, or suggestion as clearly as possible. Regrettably, we cannot post any inquiries online if they have case-specific or personal information in them.

Report USCIS Employee Misconduct

Anyone with knowledge or suspicion of criminal violations, misconduct, wasteful activities or allegations of civil rights or civil liberties abuse by a USCIS employee should report specific information such as date, time and location of the incident, the specific nature of the alleged misconduct, and the name(s) of employee(s) involved, to the DHS Office of the Inspector General (OIG) by any of the following ways:

• Toll-free DHS Hotline at 1-800-323-8603
• By fax at 202-254-4292
• Via email at dhsoighotline@dhs.gov

SOME FOOD FOR THOUGHT FOR YOU ALL.

This was most helpful, THANK YOU!

i was on the phone in a flash this morning, even though my issue was from months ago, i reported an officer who was QUITE nasty to me during TWO calls (personal attacks on me right from beginning of 1st call - guess she didnt like my name? the country from which my husband hails? IDK!)... what are the odds of getting the SAME horrible tier 2 person two calls in a row.

THAT is why you always get their name at beginning of call usually they're nice but every once in a while you get one who thinks their govt job security gives them the power to be a tyrant

shot out a couple extra emails from this list too ... thanks again!

[Nile_Romance 5]

Here are some email addresses we all need to be mailing.........

SOME FOOD FOR THOUGHT FOR YOU ALL.

Thanks Val and Gary. I appreciate all of the info that you post.

[sarah et luc 7]

I sent email to Senator Diane Feinstein yesterday (California) I'm going to send one to Barabara Boxer and the Congressional Rep for San Diego today. I just sent an email to TSC about how the tier 2 told me my case was entered in the system november 24 and I was still in processing time. I'll keep you guys updated.

[Val and Gary 29]

I sent email to Senator Diane Feinstein yesterday (California) I'm going to send one to Barabara Boxer and the Congressional Rep for San Diego today. I just sent an email to TSC about how the tier 2 told me my case was entered in the system november 24 and I was still in processing time. I'll keep you guys updated.

More and more they are trying to pull the trick of saying we only applied on November 24th.

If this were in any other field of commerce, and this IS a paid for service, heads would roll!

[RichiJenny 14]

I noticed that Laurel gave a standard "USCIS like" answer for the 1st two but on the 3rd one she started to see that it was a system wide problem and plans to look into it.

Thank you RichiJenny for making the suggestion for this approach and for posting the transcript. Thanks also to all of the individuals who sent in their questions. It looks like having more that one of you involved did the trick. I am anxious to see if she finds out anything.

By the way - Does anyone know what an "AILA Liason" is?

Yes, it appeared she knew nothing about the current debarcle. I was really hoping she knew about it, especially as she isnt based too far away - but apparently not.

So, she#s put in writing in her chat she will try and find out more, and Im pretty sure she will. She's an immigration lawyer that is very well respected, and although Ive not used her services directly, her chats have been a godsend to me. I came across that forum by accident, and if Id not followed her advice, I would have been in a mess I think, so rather than promoting her services, I prefer to think of it as a channel for you guys to get some help and at a cost of nothing apart from typing questions out.

If you stick with the proactive movement that appears to be building up quite a pace now, it wont be long before the news stations pick it up, politicians take note etc...

Ive forgotten, so forgive me for asking, without looking back but now Im wonder4ing if they reset the clock once the cases were transferred?

[J e n n y 26]

Ive forgotten, so forgive me for asking, without looking back but now Im wonder4ing if they reset the clock once the cases were transferred?

I think TSC is trying to make it that way. That's what they told Val's senator & that's pretty much what it says on the automated customer service line (please wait 180 days from the date of transfer to inquire about your case...).

[Val and Gary 29]

Yes, it appeared she knew nothing about the current debarcle. I was really hoping she knew about it, especially as she isnt based too far away - but apparently not.

So, she#s put in writing in her chat she will try and find out more, and Im pretty sure she will. She's an immigration lawyer that is very well respected, and although Ive not used her services directly, her chats have been a godsend to me. I came across that forum by accident, and if Id not followed her advice, I would have been in a mess I think, so rather than promoting her services, I prefer to think of it as a channel for you guys to get some help and at a cost of nothing apart from typing questions out.

If you stick with the proactive movement that appears to be building up quite a pace now, it wont be long before the news stations pick it up, politicians take note etc...

Ive forgotten, so forgive me for asking, without looking back but now Im wonder4ing if they reset the clock once the cases were transferred?

Just to put you straight on that Richi, we all got letters around November 4th stating we had been transferred to TSC to "speed up processing". Most of us called USCIS just after that, and were informed in no uncertain terms that the clock HAD NOT been put back.

Just recently, there seems to be a movement coming from TSC that the clock WAS reset - but not to the date we were transferred, but to the date THEY in-putted the petitions on their system - that is November 24th 2010.

Numerous people have been told that their petition was "one week away", and that TSC are working on "17th July" right now. Hell, we even have a hard copy expedite approval on November 26th, as has Sqdgns. Not forgetting DanTes & U&S who were approved yet "unapproved" a week later.

My gut tells me we HAVE been reset, and jenny's Senator was correct in that 36,000 I-130's were sent over in November and TSC were given 5 months to process....UGHH...

[RichiJenny 14]

I can only imagine how bad that feels, especially when you have a hard copy of expedite approval. Thats something we didnt get I dont think. ALTHOUGH we were told that even for an expedite to be processed, the uscis are allowed 90 days to adjudicate it. I had that info somewhere. Im pretty sure thats correct, I did think it was 60 days for a moment, but sure its 90.

Regardless of that, even so that would take you way beyond the processing time Gary. Ive said it before, and it drove my wife insane cos the uscis wont speak to the beneficary - so I had her calling every day almost. And sometimes twice a day. The info that we had was conflicting. To say the least. How someone cannot read info from a computer screen is beyond me. I know the Tier 2's can give info on specific cases, whereas CSR's arent meant to.

Actually thats another thing, and I know its already been said/discussed. Id be calling the uscis FREQUENTLY to sort this out. I know you guys do what you can. Has anyone spoken to the supervisor of a Tier 2 yet? We had to a couple of times to get the correct details, as the certain T2 could not seem to read!!