DS-3032 email processing time?

[Malrothien 6]

Oh really, not worth trying? The thing is that I paid one $70 AOS fee for both my son and my wife (since both cases are related) using my son's IIN which was emailed to me. But apparently 2 separate $400 bills should be paid for each of them and wife's IIN was never emailed to me.

Then call back saying you never got your wife's AOS fee emailed to you and request for another email.

[Master5 12]

Oh really, not worth trying? The thing is that I paid one $70 AOS fee for both my son and my wife (since both cases are related) using my son's IIN which was emailed to me. But apparently 2 separate $400 bills should be paid for each of them and wife's IIN was never emailed to me.

Then call back saying you never got your wife's AOS fee emailed to you and request for another email.

That's the thing, wife's AOS fee is not supposed to be mailed to me at all since it wasn't even generated, my son's AOS fee was applied automatically to my wife's case, that's what it says on my son's online payment page. If they send me wife's AOS fee they have to generate first, but it was paid already.