Case on hold for calling too much!

[gogo 6]

almost waiting a year here too.. haha.. and that's just to get approved.. but we will soon have an answer... yay... :dance:

[Malarie 0]

OK - When my husband and I were at this point in our journey I had many many encounters with this Becky (if she is the same one I am thinking about) she is the WORST rep!!!

She NEVER had consistant information and was only trying to get you off the phone --- after sometimes holding for 15-20 minutes I would just CRINGE if it were her that answered the line....

Let me tell you ---- I called the DOS just about every day (I know it was crazy!!) It became kind of comical due to the fact I received sooooooo many different answers about how long the name clearance was taking .....

Anyway -- the point is I did call just about everyday and at the same time every day and honestly I feel that between my calls and the inquiries from my congressman that the whole USCIS family were sick and tired of talking with me or to my represenative about my case that it finally pushed to get completed. I say this because when my husband was finally called to come pick up his visa it was THE day I arrived for a visit.... and I made sure that the consulate and the DOS and everyone that I could tell that I would be there and it would be very nice if my hubby could come home with me.... I started my campaign probably a month to my trip --- got the congressman to inquire and advise I would be going to visit .... and well I can not say for sure but it kinda seems obvious but as I said above my hubby was called THE DAY I arrived.....

hmmmmm

I say do what you need to do to get yourself through this difficult wait time.... if you need to call to hear the same old thing over and over then do it .... we as US Citizens pay a lot of money to bring our loved ones over here and it is our right to use the service..... WHO CARES if the person on the other end of the line gives you the death sigh when they hear your case number --- not that I would know what that was like

I wish everyone going through this process good luck and speedy processing times!!

Malarie

[Firstenburg 0]

Yes Malarie, I totally agree with you!!

Thanks for posting your opinion.

[Mohgli 0]

Malarie

thanks for the insight, i really feel like going and throttling the phone line till i get an answer for my application. will do so starting tuesday, already raised a fuss with the ombudsman to make sure the processing dates are reflected correctly on their website. not jan in feb and feb in march.

thanks once again malarie.

[hheaven67 2]

maybe they need to be reminded that if it wasn't for us paying fees for visas, they wouldn't have jobs let alone paychecks! it's THEIR responsibility to give us the correct info! maybe when everyone calls & gets extremely poor customer service, you could shoot the Ombudsman a quick email? don't know if it would help but worth a try...

best wishes to all...

jen

[Cassie 8]

I understand the frustration, but over-using a dedicated line for something that it is not meant to be used for is not the answer.

Next thing we'll hear is the suspension of the RFE line.