USCIS staff being rude

[SusieK 3]

Hello,

Desperate, my husband decided to call USCIS this morning.

As soon as he got someone on the phone, they checked our case and told him to call back in 2 weeks... he mentioned that we are past the 180 days by 2 months already and if we call it's to get informations and not to be told to call back in 2 weeks each time.

We have been waiting and meanwhile nothing has been done, they have all they asked for so why is it taking so long?

She got mad, refused to give her name and... HUNG UP on him!

Now tell me, are they allowed to refuse to give their names and hang up on peple? My husband is a gentleman and he would never be rude or agressive on the phone, he just asked for informations.

We are so desperate, look at our timeline, why is it taking so long, we have no clue...

We have also had particularly awful experiences calling USCIS (BTW I was never rude or aggressive either)...and in the end I was also hung up on (it was a man that I spoke with). I called USCIS right back and luckily I did get someone that tried to help me. Prior to that we called USCIS and changed our address and 6 weeks later found out it was never processed by the operator. They really know how to pick the winners!

Luckily things got sorted out for us but we were looking at serious set backs (both time and money) because of their incompetience.

Now I keep much better logs of all calls that I make regarding our petition, and they do rattle off their "employee number" and name when they finally pick up the phone...but they rattle it off so fast there is no way that most people could write it down if they did indeed understand what was just said. Being that we still have AOS to get thru we will no doubt be calling USCIS again in the future and I am dreading that but I fully intend to get the operators name and number before proceeding with my enquiry because obviously after you've had a problem it is too late.

...and of course I recommend anyone else calling USCIS do the same!

Also...get a reference number (transaction number?) if they have done ANYTHING (esp. address change) for you over the phone!

Great post cheers

and good luck on the rest of your journey